Senior Program Owner, GTM Capabilities CS

Responsibilities

• Design and deliver effective onboarding programs for various roles in Customer Success organization
• Ensure ongoing enhancement and communication of Customer Success programs
• Register new hires for Field Onboarding and technical certification courses
• Deliver Sales/Adoption methodology training across the entire Field organization
• Develop ad-hoc functional training to elevate skills within Customer Success
• Manage projects with readiness methodology and develop appropriate content for various formats
• Partner with stakeholders for ongoing training and field event delivery
• Track and measure program success based on performance and completion rates

Qualifications

• 5-8 years in enablement, learning & development, or related fields; P&C insurance or enterprise SaaS experience preferred
• Advanced curriculum design and facilitation skills
• Strong business acumen and knowledge of the P&C industry
• Complex project management experience with multi-workstream programs
• Excellent verbal and written communication skills; ability to multitask
• Ability to collaborate strategically with stakeholders
• Proficient in Google Workspace, LMS tools, project tracking, and AI tools

Benefits

• Health, dental, and vision insurance
• Paid time off
• Company-sponsored retirement plan
• Opportunities for commissions and long-term incentive awards