Senior Program Owner, GTM Capabilities CS

About the role

The Guidewire Enterprise Readiness Team is a critical strategic organization developed to align information, learning and communication experiences to support readiness and adoption goals across all Guidewire personas - Customer, Partner, and our internal Guidewire team. Our goal is to build an enterprise training and enablement strategy that becomes a competitive differentiator—ensuring employees, customers, and partners maximize their impact with Guidewire Cloud.

Responsibilities

• Accountable for the functional onboarding program for the Customer Success organization, including design and delivery of an effective self-study curricula program for each templated role. Roles include Customer Success Managers, Client Partners, Operational Roles, and Alliances functions.
• Maintain the Customer Success program currency, ensuring programs are regularly enhanced, communicated and measured against business expectations.
• Ensure new programs are loaded into appropriate LMS and new changes are communicated effectively to business leadership and owners.
• Responsible for ensuring your new hires are appropriately registered for Field Onboarding or technical certification courses as assigned.
• Assess ongoing feedback to ensure programs are continually enhanced.
• Responsible for delivery of the Sales / Adoption methodology (Challenger) for the entire Field organization. Ensure methodology is incorporated into new hire approaches for Sales, Customer Success, Alliances, and Services.
• Organize ongoing learning experiences and recertifications across the field organization to assess skills as required.
• Responsible for program development of ad-hoc role / functional training to further elevate the skill development of the Customer Success organization. Partner with the Sales / Adoption Business Partner to ensure delivery aligns with other in-person learning events.
• Ensures all projects are appropriately managed using readiness methodology, including completion of needs assessments, training / readiness plans, and curation / development of content.
• Build the right content/format for the program (live, virtual, self‑serve, tool guides).
• Partner with the business for sign-off on plan, content and outcome measurement.
• Partners with Readiness Business Partners to plan and deliver ongoing training associated with new hire programs or in-person field events such as Regional Kick-Offs, Sales Reviews, etc.
• Tracks program success based on business performance, usefulness, and completion rates.
• Supports the future readiness strategy, delivering enablement projects to internal personas.
• Supports the overall readiness transformation program, aimed at migrating away from a push strategy to a pull strategy, utilizing AI capabilities to provide content in context.

Qualifications

• Experience: 5-8 years in enablement, learning & development, onboarding, or related fields within enterprise software; 3-5 years facilitating live or virtual training sessions.
• P&C insurance or enterprise SaaS experience preferred.
• Instructional design and facilitation: exhibit advanced skills in curriculum design, learning activities, and dynamic presentation/facilitation.
• Business acumen and P&C industry knowledge: contextualize by domain to ensure strategic relevance and practical adoption.
• Complex project management: plan and execute multi‑workstream programs; maintain accurate weekly status in the project tracking system.
• Communication and Adaptability: exhibit excellent verbal, written, and presentation skills. Has the ability to multitask and quickly adapt to a changing environment.
• Strategic stakeholder collaboration: influence alignment with EBPs and cross‑functional leaders; translate needs into effective enablement solutions.
• Integrity, Rationality, & Collegiality: operate within the Guidewire values; integrity by building truthful relationships, with rationality by making evidence-based decisions, and with collegiality by working as a professional equal among your peers.
• Tools proficiency: Google Workspace; LMS and survey/analytics; authoring platforms; virtual delivery tools; AI tools, project tracking (e.g., Monday.com).

Pay

The US base salary range for this full-time position is $140,000 - $234,000. Your base pay will depend on your experience, skills, education, training, and location among other factors.

Schedule

All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.