Senior Program Manager, Service Operations, AV Fleets

About The Role

As the Autonomous Vehicle Service Operations Program Manager, you will be the primary architect of the operational systems that keep Uber's autonomous vehicle (AV) fleets moving. You aren't just managing a steady state; you are building the "Vehicle Service Engine" from the ground up. You will define how we intake, triage, and repair the world's most advanced vehicle technology across a global network of AV partners and fleet operators.

What You'll Do

• Tooling & System Integration
• Warranty & Claim Management
• Parts & Supply Chain Operations
• Sizing & Partner Onboarding

Basic Qualifications

• 6+ years of experience in Program Management or Operations (Service Ops, Fleet Ops, Tech Ops, or Supply Chain)
• Proven track record of standing up and scaling operational programs involving multiple external partners/vendors
• Ability to drive requirements across tooling, data, and process while "holding the line" on global standards
• Comfortable using data to identify failure patterns and drive partner accountability
• Experience with fleet maintenance/Work Order systems and inspection tooling
• Familiarity with OTA (Over-the-Air) release management, gating, and incident response for connected vehicles
• Experience operationalizing partner contracts, specifically defining and enforcing service-level metrics
• Experience managing operations across multiple geographic markets or regulatory environments

Preferred Qualifications

• Scaling Expertise
• Strategic Rigor
• Analytical Mindset
• Industry Tools
• Connected Device Ops
• Contractual Acumen
• Global Perspective

Pay

For Los Angeles, CA-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

Benefits

You will also be eligible for various benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.