Senior Manager, AV Field Operations

Responsibilities

• Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets — holding Operations Managers accountable to outcomes, aligning team execution to organizational goals, and acting quickly to close performance gaps before they compound.
• Operational Standards & Consistency: Drive adherence to established SOPs, safety standards, and partner compliance requirements across all markets — ensuring consistent, high-quality execution and elevating performance through your Operations Manager team.
• Safety-First Leadership: Set and model a non-negotiable safety standard across all markets. Ensure incident response protocols are executed correctly at every site, escalations are handled with rigor, and safety documentation meets partner and regulatory requirements.
• Operational Continuity: Sustain 24/7 operational continuity across markets — identifying systemic risks before they become outages, ensuring Operations Managers have the resources and clarity to perform, and maintaining alignment between field execution and broader organizational objectives.
• People Leadership & Team Development: Team Development & Accountability: Develop and lead a team of Operations Managers — setting shared OKRs, providing regular coaching and feedback, and building the management depth needed to sustain high performance and drive continuous improvement across the portfolio.
• Workforce Capability & Culture: Foster a high-performing, safety-first culture across all markets — ensuring teams are fully trained, certified, and equipped for success. Champion continuous learning and create consistent opportunities for career development at every level of the team.
• Talent Pipeline & Org Readiness: Identify and develop high-potential talent within the workforce, ensuring each market maintains a strong internal pipeline. Partner with the Director on hiring, org structure, and leadership readiness as the portfolio evolves.
• Partner & Stakeholder Collaboration: AV Partner Program-Level Relationship: Own the AV Partner relationship at a program level — representing Flexdrive's operational performance in partner reviews, serving as the primary escalation point above market-level coordination, and ensuring compliance with partner requirements across all markets.
• Connect cross-functional teams — Safety, Training, Compliance, and FP&A — around shared operational goals. Advocate for field realities in planning and investment decisions, and ensure field operations are supported by the right resources, processes, and tooling.
• Regulatory & Audit Compliance: Ensure all markets maintain full compliance with local, state, and federal AV regulations. Own audit readiness across the portfolio and ensure documentation standards are upheld at every site.
• Vendor Oversight & Escalation: Serve as the strategic bridge between internal stakeholders, third-party service partners, and local depot leadership. While Operations Managers own daily floor execution, you will provide high-level oversight, resolve complex escalations, and ensure workflows consistently hit program SLAs.

Qualifications

• Experience 8+ years of progressive operational leadership, with demonstrated experience managing multi-site or multi-market operations in a safety-critical environment.
• Proven track record leading managers — developing, coaching, and holding accountable a team of operational leaders across geographically distributed sites.
• Experience in AV, fleet, transportation, logistics, or a similarly regulated operational environment, with deep familiarity with safety management systems, high-voltage (HV) EV environments, strict chain-of-custody compliance for sensitive hardware, and regulatory compliance requirements.
• Demonstrated ownership mindset — experience setting OKRs, leading programmatic initiatives with a high degree of autonomy, and driving accountability through effective delegation across a team of managers.
• Data fluency — experience building performance metrics and reporting frameworks, interpreting operational trends, and using data to drive decisions and team accountability at scale.
• Excellent communication and leadership presence, with the ability to tailor communication for a broad range of audiences — from field teams to senior leadership, cross-functional partners, and external technology partners.