Senior AV Field Engineer

About the role

Diversified Diversified is a global leader in audio visual and media innovation, specializing in designing and building the world’s most experiential environments. We serve a global clientele including major media organizations, retailers, sports and live performance venues, corporate enterprises, and government agencies. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible.

Responsibilities

• Lead the commissioning effort of large and/or complex projects greater than $750k as the technical expert on site or remotely, providing training, support, and ongoing development of other Field Engineers.
• Implement and train other field engineers and install technicians on how to implement system installations and commissioning according to the quality checklist.
• Create, manage, and communicate on-site progress and roadblocks by aggregating team reports and passing them forward to project managers and/or clients regularly.
• Support projects remotely, accessing and commission AV systems by utilizing local support personnel.
• Troubleshoot advanced technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue.
• Configure AV network and coordinate client network.
• Create and modify DSP files for complex divisible systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmers.
• Contribute lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation.
• Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team and adapt previous configurations for new projects to increase efficiency.
• Maintain and grow certifications and technical knowledge.

Requirements

• Five or more years’ experience as a commercial AV Field Engineer.
• Networking knowledge and/or certifications.
• Proficient with Microsoft Office 365.
• Able to concisely, consistently, and appropriately communicate with the project team.
• Able to manage multiple additional Field Engineers and Install Technicians on large sites; maintain overall project implementation status and reporting.
• Field installation and/or system design experience.
• Able to troubleshoot complex AV and network systems from conference rooms to hybrid-live event spaces.

Qualifications

• Education & Certifications: High School Diploma or equivalent, DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS, Level one programming/configuration certification from Crestron and/or Extron, Shure Integrated Systems and RF certifications, Other relevant certifications may be required or preferred based on the technology focus of the position.
• Required Skills/Qualifications: Self-starter and requires little direct oversight to perform tasks, Excellent Verbal and Written English Skills, Good customer service skills, Employee must possess a valid driver’s license in their state of residence, Familiarity with audio, video and network-based systems and equipment, Extensive familiarity with MTR and Zoom Rooms, Familiarity with broadcast or hybrid conference-live event systems, ISF Certification for displays is desired, AVIXA CTS Certification is preferred, AVIXA CTS-D or CTS-I is preferred.

Skills

• Self-starter and requires little direct oversight to perform tasks.
• Excellent Verbal and Written English Skills.
• Good customer service skills.
• Familiarity with audio, video and network-based systems and equipment.
• Extensive familiarity with MTR and Zoom Rooms.
• Familiarity with broadcast or hybrid conference-live event systems.
• ISF Certification for displays is desired.
• AVIXA CTS Certification is preferred.
• AVIXA CTS-D or CTS-I is preferred.

Benefits

• Competitive compensation.
• Multiple medical plan options to suit your family’s needs.
• Dental (including orthodontic coverage) and vision plans.
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP).
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401k with Employer Match.
• Paid Time Off and Paid Holidays.
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services.
• Commuter Benefits.