Senior City Operations Manager, AV Fleets - Bay Area

About The Role

This position is based on-site in San Francisco, with regional oversight of our Bay Area Operations. In this role, you will own the development and lead the end-to-end execution of Uber's fleet operations strategy to deliver scaled, multi-market deployment of Autonomous Vehicles (AVs). You will be the primary architect of our local ecosystem and partner with AV developers, incumbent fleet operators, and OEMs to drive industry-leading asset utilization and uptime to deliver best-in-class fleet economics to our partners. Our ideal candidate is a seasoned operator with advanced technical aptitude and an entrepreneurial spirit; a builder who is comfortable navigating through ambiguity and passionate about building and scaling processes.

What You'll Do

• Lead fleet partners through the complexities of scaling supply across multiple markets; drive all ongoing regional operations in collaboration with cross-functional leadership.
• Serve as the primary lead and escalation point for fleet partners, independently driving resolution for complex operational issues and holding partners accountable to performance standards.
• Understand the service and support ecosystem for vehicle fleets, the challenges our AV partners face in providing these services, and architect comprehensive plans to optimize these opportunities.
• Lead and manage high-stakes partnerships with external market participants, ranging from incumbent fleet operators and software providers to OEMs and charging partners.
• Work closely with Uber cross-functional teams to identify and resolve dependencies to your markets' roadmap, highlight resource requirements, inform budgets, define KPIs, and be accountable for your markets operational and financial performance.

Basic Qualifications

• 6 years Operations Management or Program Management experience
• 3+ years of Fleet Operations and/or Logistics experience
• Advanced proficiency in Excel/Google Sheets
• Advanced proficiency in Powerpoint / Google Slides
• Excellent 3rd party partner management

PREFERRED QUALIFICATIONS

• Minimum 2 years AV Operations experience preferred
• Experience launching Operations in new markets
• Self-starter who thrives in an environment of responsibility and independence, making smart judgements in spite of ambiguity
• Track record of successful project development and implementation through principled execution, an understanding of operational factors, and their impacts on unit economics
• Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking