City Operations Manager, AV Fleets - Los Angeles

About The Role

This position will be based on-site in Los Angeles. In this role, you will support development and lead execution of Uber's fleet operations strategy to deliver scaled deployment of Autonomous Vehicles (AVs) on Uber in a newly launched market. You will work with AV developers, incumbent fleet operators, and other ecosystem participants (infrastructure developers, regulators, real estate owners) to drive industry-leading asset utilization and uptime to deliver best-in-class fleet economics to our partners. Our ideal candidate is a true operator with strong technical aptitude and an entrepreneurial spirit; a builder who is comfortable navigating through ambiguity and passionate about building and scaling processes.

What You'll Do

• Lead our fleet partners through scaling fleet supply, and support ongoing operations in your region with cross-functional partners
• Act as the main point of contact for the fleet partner, managing escalations and driving resolutions for any operational issues
• Understand the service and support ecosystem for vehicle fleets, the challenges our AV partners face in providing these services, and help create a clear plan to address opportunities for improvement
• Cultivate partnerships with external partners ranging from incumbent fleet operators to infrastructure developers to software providers, and other market participants (e.g. OEMs, real estate and charging partners, data centers, etc.)
• Work closely with Uber cross-functional teams to identify and resolve dependencies to your markets' roadmap, highlight resource requirements, help inform budgets, help define KPIs, and be accountable for performance

Basic Qualifications

• 4 years Operations Management or Program Management experience
• 2+ years of Fleet Operations and/or Logistics experience
• Advanced proficiency in Excel/Google Sheets

Preferred Qualifications

• Minimum 2 years AV Operations experience preferred
• Experience launching AV Operations in new markets
• Self-starter who thrives in an environment of responsibility and independence, making smart judgements in spite of ambiguity
• Track record of successful project development and implementation through principled execution, an understanding of operational factors, and their impacts on unit economics
• Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking