Senior Program Manager, Secure Network Design , WWOS Global Solution

About the role

The Program Manager, Secure Network Design supports the End-to-End Secure Network (E2ESN) organization within WWOS, driving programs that create Earth's most reliably secure supply chain through prevention, intervention, and investigation. This role combines Amazon's core program management competencies with domain-specific expertise to architect, plan, and secure Amazon's global transportation network across supply chain miles – Global Mile, First Mile and Middle Mile OTR. The team applies the "Shift-Left" principle to engineer resilience into the network design architecture itself, building a capability that prevents incidents by design rather than chasing them after the fact.

Key job responsibilities

• Program Planning & Execution: Owns the lifecycle of complex cross-functional programs with considerable impact across organizations or geographies. Defines program scope, goals, success criteria, and inputs/outputs metrics in collaboration with stakeholders. Develops and maintains program roadmaps, glidepaths, and work-back schedules aligned to OP planning cycles. Drives mechanisms (WBRs, MBRs, portfolio reviews) to track progress vs. plan and surface risks early. Accountable for overall program strategy and tactically driving teams inside and outside the organization to deliver Secure Network Design.
• Architect a Secure-by-Design Transportation Network: Embeds security principles into network design decisions where security becomes a primary design variable alongside cost, speed, and service level. Defines secured network path strategies that ensure that theft and loss are structurally designed out through preventive architecture before they materialize. Enables actionable intelligence that drives systematic improvements across the network. Measures adoption rates and alignment metrics for deployed solutions. Leverages AI-driven decision support and ensures investments are focused on the most at-risk vulnerabilities for maximum impact.
• Stakeholder Management & Influence: Partners cross-functionally with Operations, Finance, Tech, Legal, and WWOS teams - Field Loss Prevention, Investigation teams. Facilitates alignment across AMER and INTL regional teams to ensure consistent solution deployment and best practices adoption. Represents program status and strategic direction in leadership reviews. Serves as the bridge between E2ESN Solutions teams and partner teams. Builds and maintains relationships with partner organizations.
• Delivery & Operational Excellence: Identifies and mitigates risks, resolves blockers, and escalates appropriately through WWOS governance. Manages dependencies across multiple concurrent initiatives and workstreams. Makes appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders. Drives continuous improvement through retrospectives, lessons learned, and mechanism design. Establishes and maintains standard operating procedures (SOPs) for program operations.
• Data & Analytics Stewardship: Owns program-level data quality, ensuring accurate $ loss / entitlement attribution by supply chain segment. Partners with Data Services teams for dashboard development and automated network coverage tracking. Partners with Finance team to drive theft/loss estimates using statistical models. Supports AI/ML integration into security solutions to reduce manual investigative burden.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

This response is AI-generated, for reference only.