Senior Program Manager, Network Operations & Infrastructure

About The Opportunity

DMI, LLC is seeking a Senior Program Manager to lead the delivery of large-scale network operations and infrastructure services across a complex, multi-stakeholder enterprise environment. This role is responsible for program governance, operational performance, and cross-functional coordination supporting network, systems, and security services.

Duties And Responsibilities

• Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
• Establish and maintain program governance, reporting cadence, and escalation processes
• Lead status reporting, executive briefings, and performance reviews
• Manage program risks, issues, and dependencies through structured RAID management
• Oversee delivery of network operations, infrastructure, and security services in a 24×7 environment
• Ensure adherence to service level agreements (SLAs) and operational targets
• Cook up coordination across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, Security operations
• Lead capacity planning and resource alignment across operational and project demands
• Balance steady-state operations with engineering and modernization initiatives
• Cook up prioritization of work requests, changes, and projects
• Serve as the integration point across technical teams, vendors, and business stakeholders
• Facilitate collaboration across multiple workstreams to ensure aligned execution
• Support change management and release coordination activities
• Drive improvements in operational efficiency, service quality, and reporting transparency
• Support the adoption of best practices aligned to ITIL or similar frameworks
• Identify opportunities for automation, performance optimization, and service enhancements

Qualifications

• Education and Years of Experience: Bachelor’s degree in Information Technology, Engineering, Business, or related field PMP certification 10+ years of experience in program or project management
• Prior experience managing network infrastructure or IT operations programs
• Demonstrated experience in: Large, multi-team delivery environments Managing SLAs and operational performance Stakeholder and executive communications
• Strong knowledge of: Network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.) IT service management frameworks (ITIL preferred)

Required Skills & Certifications

• Experience supporting highly regulated or public sector environments
• Familiarity with: Service management platforms (e.g., ServiceNow or similar) Network monitoring and operations tools
• Experience managing distributed or geographically dispersed teams

Additional Requirement (Key Attributes)

• Strong leadership and decision-making ability
• Excellent communication and stakeholder management skills
• Ability to operate in high-availability, mission-critical environments
• Structured, disciplined approach to execution and governance

Physical Requirements

• None required for this position.

Location

Hybrid that requires on-site work in Maryland I-95 corridor at times