Senior Physical Security Program Manager Implementation, Worldwide Operations Security (WWOS)

About the role

The Worldwide Operations Security (WWOS) Team is seeking an experienced Senior Program Manager, Implementation for the North American Region to lead a team of 6-9 Physical Security Program Managers.

Responsibilities

• Hire, onboard, educate, coach, and develop 6-9 remote-based Physical Security Program Managers across the AMER Region.
• Own the success of all Physical Security technology launches across the assigned area of responsibility, partnering with business stakeholders to remove barriers and enable team delivery.
• Anticipate gaps and opportunities before they impact business initiatives, aligning teams to deliver for customers through scalable mechanisms.
• Foster and maintain critical partnerships with Construction Management, Loss Prevention, and Operations teams, providing professional expertise in Amazon Worldwide Operations Security (WWOS) policies, security design principles, and project scope requirements.
• Influence change, drive innovation, and course-correct current state by leveraging cross-functional partnerships and deep understanding of business needs.
• Identify and implement continuous improvement opportunities in organizational workflow processes, including establishing project charters, determining key deliverables, and championing team-based initiatives.
• Remove existing bottlenecks and establish new team benchmarks to achieve more efficient outcomes in a fast-paced, evolving work environment.
• Lead with autonomy and discretion, making high-judgment decisions that balance business needs with team capabilities.
• Solicit and act on feedback for personal and team development, serving as a servant leader who prioritizes team growth and success.
• Communicate change management effectively across the organization, ensuring alignment and adoption of new processes and standards.

Requirements

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing teams of 3 or more
• Experience delivering cross functional projects
• Experience implementing repeatable processes and driving automation or standardization
• Experience with performance metrics and process improvement and Lean techniques
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level

Qualifications

• Bachelor's degree
• PMP certificate
• Experience owning program strategy and end to end delivery
• Experience using data and metrics to drive improvements