Senior Program Manager, Risk & Fraud

About the role

The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of strategic programs that strengthen Etsy’s fraud defenses. You will create durable, repeatable ways of working across the organization and our cross-functional partners.

Responsibilities

• Create durable, repeatable ways of working across the organization and our cross-functional partners.
• Operate as a hands-on program owner: framing problems, structuring work, aligning collaborators, and driving execution from idea through launch and post-launch optimization.
• Play a vital role in maintaining the health of the Etsy marketplace by translating Etsy’s long-term company strategy, Guiding Philosophy, and Risk and Fraud strategy into clear, measurable programs.
• Support building tools, systems, policies, and processes with your cross functional partners.
• Develop the structure for how work gets done: drafting project briefs, PRDs, and program charters; defining scope, milestones, decision owners, and success metrics for Risk & Fraud initiatives.
• Own the operating rhythm for key programs by scheduling, facilitating, and documenting meetings (e.g., stand-ups, planning, steering reviews), tracking actions and dependencies in program management tools, and ensuring clear, timely follow-through.
• Develop and maintain program documentation and reporting (roadmaps, RACI, dashboards, status summaries) tailored to multiple audiences—from operations partners to senior leadership—so that risks, decisions, and progress are consistently visible.

Requirements

• 5 years of program management, or related, experience
• 3+ years in Risk, Fraud, or Trust and Safety
• Operations experience a plus
• SQL proficiency is a plus

Qualifications

• You operate with a high degree of autonomy in program and project management, from clarifying goals and scope to building plans, running execution, and closing the loop with clear, proactive communication.
• You have a proven track record of leading cross-functional programs where you’ve balanced multiple partners, timelines, and constraints.
• You are data-driven, comfortable partnering with Analytics and using dashboards or queries to size problems, track progress, and evaluate impact; you use data and experimentation to inform decisions, not just intuition.
• You communicate with clarity—both in writing and verbally—tailoring the level of detail for different audiences and making risk tradeoffs understandable to partners at all levels.
• You maintain composure in high-stress situations, especially during live incidents or emerging fraud waves, calmly organizing teams and driving focused execution.
• You are relentlessly curious, always asking “How could this be better? Easier? More efficient?” and turning that curiosity into concrete proposals and delivered improvements.