Senior Program Manager, PMO

Duties & Responsibilities

• Lead cross-functional programs with an accountable and collaborative approach, ensuring alignment on scope, timelines, risks, and dependencies to deliver customer-focused outcomes.
• Establish and maintain agile, lightweight governance frameworks (cadence, intake, reporting) that promote clarity while reducing friction and enabling innovative delivery practices.
• Design, document, and continuously refine authentic and scalable processes that enhance consistency, efficiency, and customer value across teams.
• Maintain a consolidated, transparent view of all programs and projects, proactively surfacing risks, interdependencies, and capacity constraints to support informed decision-making.
• Deliver concise, actionable updates to leadership and stakeholders, emphasizing outcomes, accountability, and decisions needed to move initiatives forward.
• Identify and manage program-level risks with an agile and proactive approach, developing mitigation strategies that protect delivery timelines and customer commitments.
• Allocate budget, talent, and tools effectively across competing priorities, partnering with teams to streamline workflows, eliminate bottlenecks, and improve delivery predictability.
• Develop simple, innovative dashboards, trackers, and templates that drive transparency and support data-driven decisions.
• Coach project managers and contributors to build capability in planning, communication, and process adoption, fostering a collaborative and high-performing environment.
• Lead the operational and cultural change required to adopt new processes and realize program outcomes, ensuring alignment with organizational goals and customer impact.

Required Skills & Experience

• 10+ years of program/project management experience in dynamic, multi-project environments, ideally within technology or Utilities & Energy sectors.
• Proven ability to operate with accountability while managing multiple concurrent initiatives with clarity, focus, and resilience.
• Strong critical thinking and analytical skills to navigate complex challenges and make informed, data-driven decisions.
• Experience managing cross-project dependencies and coordinating interconnected timelines across teams.
• Demonstrated conflict resolution skills, with the ability to influence outcomes and build alignment across diverse stakeholders without direct authority.
• Excellent communication and facilitation skills, with the ability to engage both technical and non-technical audiences in a collaborative and authentic manner.
• Experience with process mapping, workflow design, and operational improvement initiatives.
• Strong ability to simplify processes, reduce inefficiencies, and avoid unnecessary bureaucracy while maintaining governance standards.
• Proficiency with collaboration and project tools (e.g., Jira, Smartsheet, Microsoft Teams).
• Experience building dashboards and using lean metrics to drive insights and performance improvements.
• Current PMP certification or equivalent program management credential.

Preferred Skills & Experience

• Experience in PMO, business operations, or process improvement roles within a customer-centric technology organization.
• Background in services, consulting, or SaaS environments supporting Utilities & Energy customers.
• Experience working with global or distributed teams in a collaborative, agile environment.
• Familiarity with agile, hybrid, or iterative delivery methodologies.
• Demonstrated ability to influence without authority and build trusted partnerships across teams and leadership levels.
• Six Sigma Green Belt or equivalent continuous improvement certification.

Benefits

Includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $125,000-203,000 annually. This position is eligible for our annual bonus program.