Senior Program Manager - NA

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses.

About the role

The Senior Program Manager is responsible for executing enterprise-level programs that meet the needs of Synoptek and its customers. This role manages program scope, resources, budgets, timelines, deliverables, dependencies, milestones, risks, and stakeholder communication across the full program lifecycle. The position supports business process improvement, IT strategy, business transformation, project portfolio management, program governance, budget management, performance tracking, and delivery of multiple projects while guiding project teams toward successful outcomes.

Responsibilities

• Define program scope, resource requirements, budget, timeline, deliverables, dependencies, milestones, and plans to support integration strategy and targets.
• Manage programs through all lifecycle phases including initiation, requirements, specifications, design, construction, testing, operational readiness, training, implementation, and closure.
• Identify, monitor, and communicate interdependencies across program workstreams.
• Support program budget management including actuals reporting, forecasting, and variance management.
• Validate test plans to ensure solutions meet requirements.
• Partner to develop new standards and improve existing standards.
• Maintain the acquisition playbook.
• Set project timelines and drive participants to meet respective deadlines.
• Monitor project deliverables for completeness and accuracy.
• Identify, manage, and escalate project issues and risks.
• Provide project progress updates to relevant stakeholders and team members.
• Coach and support project team members with assigned tasks.
• Lead program or project staff to ensure work is completed on time and in accordance with standards or specifications.
• Evaluate program effectiveness by collecting and analyzing data against key performance metrics.
• Ensure activities comply with organizational policies and relevant external regulations.
• Provide reports and updates to senior management and other stakeholders.
• Manage multiple projects simultaneously.
• Articulate problems and potential solutions effectively to executive leaders and project team members.
• Determine reasonable project deliverable dates and drive project resources toward those dates.

Requirements

• 7 to 9 years of experience in program management, project management, position-specific program delivery, customer-facing project management, leadership, mentorship, business process improvement, IT strategy, business transformation, project portfolio management, budget management, stakeholder communication, risk management, project lifecycle management, performance metrics, and managing multiple projects, project managers, and coordinators.
• Led end-to-end ERP implementation programs, managing business requirements, functional specifications, solution design, testing, training, deployment, and post-go-live stabilization across complex enterprise environments.
• Directed large-scale Microsoft Dynamics 365 transformation initiatives, overseeing solution architecture, integrations, stakeholder alignment, governance, risk management, and successful delivery of business-critical programs.

Qualifications

• Bachelor’s Degree in a related field from an accredited college or university. In lieu of a Bachelor’s degree, equivalent years of experience may be considered (1 year of college equals 1 year of work experience).

Skills

• Program Management
• Senior Program Management
• Enterprise Programs
• Project Management
• Customer-Facing Project Management
• Client Engagement
• Program Scope Management
• Resource Planning
• Budget Management
• Timeline Management
• Deliverables Management
• Dependency Management
• Milestone Tracking
• Integration Strategy
• Program Lifecycle Management
• Project Initiation
• Requirements Management
• Specifications
• Design Phase
• Testing
• Operational Readiness
• Training
• Implementation
• Program Closure
• Workstream Management
• Budget Forecasting
• Variance Management
• Test Plan Validation
• Standards Development
• Acquisition Playbook
• Project Timelines
• Deadline Management
• Deliverable Review
• Risk Management
• Issue Escalation
• Stakeholder Updates
• Team Coaching
• Project Staff Leadership
• Performance Metrics
• Compliance
• Senior Management Reporting
• Multiple Project Management
• Communication Skills
• Business Process Improvement
• IT Strategy
• Business Transformation
• Project Portfolio Management
• Project Managers Management
• Project Coordinators Management
• Executive Communication
• Decision Facilitation
• Problem Articulation
• Solution Communication
• Program Governance
• Organizational Policy Compliance
• External Regulation Compliance
• Project Resource Management
• Occasional Travel

Location: Remote