Senior Program Manager -Global Corporate Travel

Position Overview

Core Responsibilities

• Own regional execution of the Candidate Travel Program (US, EMEA, or APAC); ensure consistent delivery against global operating model, policies, and SLAs
• Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes
• Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps
• Manage regional escalations and high-priority candidate issues within defined SLAs; serve as the escalation point between Program Managers and Head of Program Delivery; resolve non-routine issues and complex candidate situations
• Ensure consistent, brand-aligned candidate experience across the region; maintain service quality standards and drive continuous improvement in responsiveness and issue resolution
• Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities

Success Measures

• Regional SLA adherence and response times
• Low escalation leakage to senior leadership
• Smoother execution through volume spikes and hiring surges
• Regional CSAT scores and candidate feedback
• Accuracy and completeness of candidate travel execution
• Automation adoption and efficiency metrics by region
• Team productivity and employee engagement

Required Qualifications

• 7+ years of corporate travel account management, program management, or operations experience
• 3+ years managing regional or multi-location travel programs
• Strong knowledge of travel industry operations, policies, and automation platforms
• Demonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysis
• Excellent interpersonal, communication, and problem-solving skills
• Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms
• Strong analytical and reporting capabilities
• Bachelor's degree in Business, Operations, or related field preferred

Preferred Qualifications

• Experience with large enterprise recruiting programs
• Knowledge of candidate experience best practices and recruiting workflows
• Experience with SLA management and KPI tracking
• Background in business travel policy or mobility services
• Leadership experience managing small teams or matrix teams
• Bilingual Spanish is ideal