Senior Program Manager-Games

Key Responsibilities

• Operating Rhythm and Meeting Management
  • Own the GM's recurring meeting cadence across the Games Division, including leadership syncs, milestone reviews, greenlight reviews, Brand Stewardship Committee touchpoints, and one-on-ones with department leads.
  • Build and maintain agendas for every GM-led meeting. Confirm objectives, attendees, pre-reads, and decision points before the meeting starts.
  • Run meetings on the GM's behalf when appropriate, particularly recurring operational meetings where the GM's presence is not required.
  • Capture decisions, action items, and owners in every GM-attended meeting. Publish notes promptly and track items to closure.
  • Protect the GM’s calendar. Decline or redirect meetings that do not require the GM. Consolidate duplicative meetings. Build in focus time for strategic work. Own and enforce the division’s existing meeting-discipline standards and the associated KPIs.
• Information Aggregation and Reporting
  • Build and maintain a single source of truth for division status. Pull weekly inputs from Production, Engineering, Art, Game Direction, Marketing/Publishing, QA, Product, and Player Experience into a consolidated dashboard or status document.
  • Translate raw status updates into clear, concise, decision-ready summaries for the GM and, when appropriate, for the CEO, CCO, and CFO.
  • Maintain the division's OKR tracking. Update key results weekly, flag at-risk objectives, and prepare quarterly OKR review materials.
  • Own the division's contribution to QBRs, leadership offsites, and board-level reporting. Coordinate inputs from department leads, edit for clarity, and deliver finished materials on schedule.
  • Build briefing packs for the GM ahead of executive meetings, partner meetings, and external commitments.
• Decision and Action Tracking
  • Maintain a running log of open decisions awaiting the GM. For each, document context, options, recommendations from department leads, and the recommended timeline for resolution.
  • Track every action item assigned in GM-led meetings. Follow up with owners, escalate when items slip, and close the loop with the GM on completion.
  • Maintain a division-level risk register. Surface emerging risks to the GM with enough lead time to act.
  • Coordinate cross-functional follow-ups when a single decision touches multiple departments. Ensure handoffs are clean and nothing stalls in transition.
• Special Projects and Operating Support
  • Take on discrete operating projects at the GM’s direction, such as drafting division memos, organizing greenlight committee materials, or assembling supporting materials for hiring plans and org design work the GM is leading. This role executes and project-manages these efforts; it does not originate strategy, headcount, or org design decisions.
  • Prepare the GM for external meetings (partners, platform holders, vendors) with briefing materials, prior context, and recommended outcomes.
  • Coordinate division-wide initiatives that do not have a clear functional owner, such as governance rollouts, decision rights documentation, or new operating processes.
  • Partner with the Chief of Staff (Executive Office) to align Games Division activities with broader company priorities.
• Process and Operational Excellence
  • Continuously improve how the division operates. Identify recurring inefficiencies in meetings, reporting, or decision-making and propose fixes.
  • Maintain Confluence documentation for the GM's office, including operating cadence, decision rights, and process documentation.
  • Partner with Production, Engineering, and other department leads to ensure their tracking and reporting feeds cleanly into the division-level view.

Qualifications

• 7-10 years of experience in program management, chief of staff, business operations, or a similar role combining executive support with operational ownership, with a track record of operating at this level rather than growing into it on the job.
• Demonstrated record of exercising independent judgment on behalf of an executive, including declining or redirecting requests from senior stakeholders without requiring case-by-case sign-off.
• Demonstrated experience supporting a senior executive (VP level or above) in a fast-moving operating environment.
• Excellent written and verbal communication. Able to take a complex, multi-source situation and distill it into a one-page summary that a busy executive can act on.
• Strong organizational instincts. You build systems for tracking work without being told to.
• Comfort with ambiguity. You can take a vague ask, scope it, and come back with a draft.
• Comfortable challenging senior leaders constructively. You will sometimes need to push back on the GM's calendar, scope of asks, or framing.
• Proficient with the modern operating toolkit, including Confluence, Jira, Slack, Google Workspace, and project tracking tools, as well as comfort working with AI tools.

Benefits

• Mob Entertainment offers the following benefits to all eligible U.S.-based full-time employees: profit sharing; medical, dental, and vision insurance; 401(k) matching; FSA/HSA; paid time off; sick time; holidays; and parental leave.
• Mob Entertainment is proud to be an equal opportunity workplace and complies with all federal, state, and local laws prohibiting discrimination in employment. We are committed to providing equal opportunities to applicants and employees without regard to race, color, national origin, religion, sexual orientation, gender, age, disability, military service, or any other protected class under applicable state or local law. Mob Entertainment also considers all qualified applicants with criminal histories consistent with Fair Chance laws as well as any other applicable state and local laws.