Senior Program Manager, Distribution Partnerships

About the role

Bizee Bizee is expanding its offerings to include an AI-powered Entrepreneur Operating System. This role serves as the operational owner and subject matter expert for Bizee Pro, distribution partnerships, and new workflows across entity management, compliance, registered agent, virtual address, and virtual mail.

Responsibilities

• Serve as the Entity and Compliance Operations SME
• Act as the internal subject matter expert for business formation, entity management, registered agent, compliance filings, annual reports, foreign qualifications, amendments, certificates of good standing, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
• Translate Partner and Professional Operator Needs Into Scalable Workflows
• Design and document new workflows for Bizee Pro, distribution partnerships, partner portal processes, API-enabled workflows, and future AI-agent-enabled use cases.
• Build and Operationalize New Workflows
• Lead Workflow Modernization and Operational Transformation
• Support Bizee's move toward a more digitized, national fulfillment infrastructure across formation, registered agent, compliance filings, virtual address, virtual mail, and distribution partner workflows.
• Own Process Documentation and Operating Playbooks
• Identify recurring operational friction and convert it into process improvements, tooling requests, product requirements, automation opportunities, or reporting needs.
• Improve Process, Systems, and Tooling
• Support Launch Readiness for Partner and Commercial Workflows
• Improve Process, Systems, and Tooling

Requirements

• 7+ years of experience in operations, service delivery, fulfillment operations, partner operations, compliance operations, entity management, business formation operations, registered agent operations, implementation operations, process improvement, or a related role.
• Strong working knowledge of business formation, entity management, annual reports, foreign qualifications, amendments, certificates of good standing, registered agent services, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
• Experience leading operational transformation in a high-scale service delivery environment, including modernizing workflows, tools, engagement channels, and operating processes.
• Experience using automation, AI, or workflow technology to reduce friction, simplify the user journey, improve speed, and increase operational consistency.
• Experience scaling fulfillment, support, or service delivery operations across national or multi-jurisdictional workflows.
• Strong ability to map, document, and improve complex workflows across multiple teams, systems, products, and service requirements.
• Strong communication skills and ability to create clear documentation, playbooks, SOPs, launch-readiness materials, and executive updates.
• High ownership, strong follow-through, and comfort building process from scratch.