Senior Program Manager, CX
Core experience
- 12+ years leading complex, cross-functional programs in a software or technology environment
- Proven success delivering large-scale initiatives across Product and Engineering
- Experience in Agile/Scrum environments (Scrum Master experience a plus)
- Strong ability to translate business needs into technical execution
Key capabilities
- Exceptional stakeholder management and influence skills
- Proven ability to operate in ambiguity and create structure
- Strong executive communication and storytelling
- Ability to drive outcomes without direct authority
- Highly organized with strong attention to detail
Technical & domain exposure
- Background in SaaS, CX, AI, or contact center technologies preferred
- Experience with security, compliance, or enterprise-scale customer requirements is a plus
- Familiarity with emerging AI technologies and automation tools is highly valued
Who will thrive here
- You enjoy solving complex, high-stakes problems
- You’re energized by fast-paced, high-visibility work
- You take ownership and create momentum
- You’re equally comfortable with executives and engineers
- You’re looking for a role that will challenge and grow you
What’s in it for you
- Join a market-leading, global technology company
- Work alongside high-performing, collaborative teams
- Gain exposure to strategic, executive-level initiatives
- Unlock career growth and internal mobility opportunities
- Enjoy NICE-FLEX: 2 days working from the office and 3 days of remote work, each week
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.