Senior Program Manager-COR3

About the role

Volunteers of America Colorado is seeking a Senior Manager to oversee all aspects of programming, including budgets and coordination with funding sources. This role involves overseeing the provision of high-quality services for program participants, ensuring compliance with funder requirements and agency policy, and managing staff, volunteers, and interns.

Responsibilities

• Ensures that the participant's voice is heard and incorporated in programming with a trauma-informed lens.
• Oversees program development, including ensuring direct staff and volunteers are responsible and accountable for all program components, including intake/assessment, service provision, and follow-up.
• Recruits, hires, trains, coaches, and supervises assigned program and support staff and implements on-going training and staff development activities.
• Oversees participant program eligibility certification and requests for temporary financial assistance, ensuring all funder and agency requirements are met prior to payment.
• Reviews and monitors budgets monthly to ensure proper allocation of funds for all programs within Community Housing.
• Maintains and monitors all aspects of program documentation completed by assigned staff.
• Gathers statistical data relevant to the program as required.
• Works closely with managers, supervisors, and others to ensure team members are receiving appropriate support and have a comprehensive array of referral sources.
• Schedules staff for outreach activities in conjunction with team members.
• Maintains work areas and facility in a clean, comfortable, and orderly manner.
• Develops systems to obtain necessary supplies and materials.
• Oversees all intakes, housing orientations, lease-ups, and ongoing educational opportunities for participants in COR3 program.
• Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.
• Facilitates the delivery of appropriate services for all participant households as indicated by relevant service modalities.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Requirements

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• Management and/or supervisory experience required.
• Experience with successful development and implementation of large projects required.
• Proficiency in computer skills and related word processing, data management, and web-based computer programs, specifically Excel.
• At least two full years of working with the homeless population; families experiencing homelessness.
• Civilian Colorado driver’s license and state-mandated automobile insurance.