Senior Program Manager, Community Violence Intervention

Accountabilities

• Lead delivery of a community violence intervention and public safety program, ensuring milestones, outcomes, and customer commitments are achieved.
• Manage implementation and execution of technology solutions supporting case management, data collection, reporting, and program operations.
• Cook up cross-functional teams including product, engineering, professional services, customer success, and account management to drive successful delivery.
• Build and maintain strong relationships with government agencies, community organizations, coalition partners, and senior program stakeholders.
• Establish program operating rhythms including project meetings, executive updates, risk reviews, decision tracking, and escalation processes.
• Develop and maintain short- and long-term delivery plans, including timelines, resources, budgets, and strategic priorities.
• Monitor program KPIs, analyze performance data, and provide insights to improve decision-making and program effectiveness.
• Support technology adoption by guiding partners through implementation processes, workflow improvements, reporting practices, and operational changes.
• Identify delivery risks, scope changes, resource constraints, and budget concerns while supporting proactive resolution.
• Partner with product and engineering teams to communicate customer needs, track feature delivery, and manage dependencies.
• Lead executive-level discussions and represent program priorities with senior government, nonprofit, and community leaders.
• Improve program processes by identifying opportunities for operational enhancements and stronger delivery practices.

Requirements

• The ideal candidate combines strong program management expertise with experience in public sector, social impact, healthcare, technology-enabled programs, or community-focused initiatives.
• They should be comfortable managing complex stakeholder environments while driving measurable outcomes.
• 5+ years of experience managing complex projects or programs involving multiple workstreams, stakeholders, timelines, and delivery risks.
• Professional experience in public health, human services, social services, nonprofit programs, criminal justice reform, public safety, or related mission-driven fields.
• Proven ability to manage programs using KPIs, data analysis, and measurable success indicators.
• Strong executive communication skills with the ability to engage government leaders, community stakeholders, and senior partners.
• Experience collaborating with cross-functional technology teams to deliver customer-facing solutions.
• Able to translate complex information, data, and technical concepts into clear recommendations and actionable insights.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Demonstrated problem-solving ability, adaptability, and confidence navigating ambiguity.
• Experience managing SaaS implementations, technology-enabled programs, or complex customer delivery initiatives preferred.
• Familiarity with human services platforms, case management systems, dashboards, or public sector data solutions preferred.
• Experience with community violence intervention programs, community safety initiatives, or similar ecosystems preferred.
• PMP, PgMP, or equivalent program management certification is a plus.
• Able to travel occasionally for onsite meetings with partners and stakeholders.

Benefits

• Competitive salary range of $98,000 - $115,000 annually.
• Comprehensive benefits package supporting employee health, wellbeing, and professional growth.
• Flexible remote work environment.
• Medical, dental, and vision insurance coverage.
• Retail benefits and financial wellness programs.
• Paid time off and additional employee wellness benefits.
• Opportunities to contribute to meaningful social impact initiatives.
• A collaborative and inclusive workplace culture focused on innovation and purpose.