Senior Program Manager, Community Investments

About the role

Position Summary The Senior Program Manager, leads enterprise-level enablement efforts that support the execution, adoption, and scale of Liberty Mutuals employee engagement Torchbearers program developing the tools, resources, operating rhythms, and reporting infrastructure that help leaders, employees, and cross-functional partners engage with the program consistently and effectively. Operating with a high degree of independence, this role partners across Communications, HR, Operations, Data, and Technology to translate enterprise priorities into practical, scalable support mechanisms. Success requires strong program management discipline, sound judgment, and the ability to influence stakeholders, create clarity, and drive execution across a matrixed environment advancing the employee engagement experience through strong governance, user-focused resources, and disciplined execution.

Responsibilities

• Program Enablement and Execution: Lead prioritized enablement workstreams, translating program priorities into sequenced, actionable plans with clear ownership, milestones, dependencies, and outcomes.
• Serve as a strategic thought partner on how Torchbearers initiatives are packaged, activated, and operationalized across the enterprise.
• Drive day-to-day execution with strong program management rigor, tracking deliverables, dependencies, and timelines across workstreams to ensure commitments are met.
• Build repeatable approaches and recommend improvements based on data, feedback, and enterprise needs that strengthen consistency, effectiveness, and scalability.
• Self-Service Resources and Governance: Develop and maintain self-service tools, playbooks, templates, guidance documents, FAQs, and job aids that enable efficient, consistent program participation.
• Establish standards for the development, maintenance, and governance of Torchbearers enablement assets, ensuring materials are actionable, accessible, current, and fit for purpose across stakeholder groups.
• Maintain ownership, version control, and documentation standards for program resources, and support consistent governance, review, and approval processes for Torchbearers materials and deliverables.
• Identify opportunities to streamline execution, reduce manual effort, and strengthen operational efficiency.
• Cross-Functional Partnership, Stakeholder Engagement, and Leadership: Partner with HR, Communications, Operations, Data, Technology, and business stakeholders to ensure Torchbearers is well integrated across the enterprise.
• Influence stakeholders at multiple levels to align on execution approach, timing, dependencies, and resource requirements.
• Surface issues, constraints, and risks proactively, and drive resolution in a constructive, solutions-oriented manner.
• Bring a consultative approach to problem solving and stakeholder management; may coordinate the work of contractors or matrixed partners in support of program deliverables.
• Model Liberty values and a high-performance, collaborative mindset in all interactions.
• Measurement, Reporting, and Insights: Monitor and maintain metrics, dashboards, and reporting that assess adoption, utilization, effectiveness, and progress against program goals.
• Use data, stakeholder feedback, and observed trends to identify opportunities to improve program support and execution.
• Develop executive-level updates, recommendations, and narrative reporting that connect program activity to outcomes and enterprise value.
• Partner with data and technology teams to ensure information is accurate, actionable, and sustainable.

Qualifications

• Bachelor's degree or equivalent experience; 5‑10+ years of experience in program management, operations, enablement, internal consulting, communications, or a related enterprise discipline.
• Demonstrated success leading strategic workstreams and building scalable support infrastructure including toolkits, playbooks, operating guides, or self-service resources in a complex, matrixed environment.