Senior Program Manager, Community Investments

Position Summary

The Senior Program Manager leads enterprise-level enablement efforts that support the execution, adoption, and scale of Liberty Mutuals employee engagement Torchbearers program developing the tools, resources, operating rhythms, and reporting infrastructure that help leaders, employees, and cross-functional partners engage with the program consistently and effectively. Operating with a high degree of independence, this role partners across Communications, HR, Operations, Data, and Technology to translate enterprise priorities into practical, scalable support mechanisms. Success requires strong program management discipline, sound judgment, and the ability to influence stakeholders, create clarity, and drive execution across a matrixed environment advancing the employee engagement experience through strong governance, user-focused resources, and disciplined execution.

Key Responsibilities

• Program Enablement and Execution
  • Lead prioritized enablement workstreams, translating program priorities into sequenced, actionable plans with clear ownership, milestones, dependencies, and outcomes.
  • Serve as a strategic thought partner on how Torchbearers initiatives are packaged, activated, and operationalized across the enterprise.
  • Drive day-to-day execution with strong program management rigor, tracking deliverables, dependencies, and timelines across workstreams to ensure commitments are met.
  • Build repeatable approaches and recommend improvements based on data, feedback, and enterprise needs that strengthen consistency, effectiveness, and scalability.
• Self-Service Resources and Governance
  • Develop and maintain self-service tools, playbooks, templates, guidance documents, FAQs, and job aids that enable efficient, consistent program participation.
  • Establish standards for the development,