Senior Program Manager - Community Health

About the role

This position is solely responsible for managing the design, development, and implementation of community health initiatives to improve population health outcomes for patients, members, and communities. Accountable for collaboration and engagement methodologies with extensive community, public health, and population health relationships. Leads and participates in multi-disciplinary engagement teams which leverage integration to maximize results while weighing practical considerations and potential barriers when implementing programs in clinical and diverse community settings. Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group founded in New Mexico in 1908.

Responsibilities

• Coordinate Presbyterian community health initiatives
• Lead and coordinate successful implementation and sustaining efforts of relevant community health initiatives
• Promote and support adoption and implementation of an overall community health approach across PHS
• Dynamically select, prioritize, and redirect initiatives and approaches
• Develop organizational capacity for innovation, best practices, and knowledge transfer
• Engage and influence internal stakeholders (PHS executives, service lines, PCMH, PMG providers) and external stakeholders (network providers, government entities)
• Lead development and deployment of strategies to align practitioners with new community and clinical linkage models to improve population health
• Lead development and deployment of strategies to engage providers and community in program adoption
• Prepare relevant program reports
• Engage and influence internal and external stakeholders (government entities and community organizations)
• Actively participate on relevant community councils and/or Boards representing Presbyterian
• Ensure financial and operational results are achieved for relevant community health initiatives
• Identify community health program grant funding, develop grant proposals, and support tracking and reporting on grant deliverables
• Present grant deliverables to Presbyterian Senior Leaders
• Manage larger, complex Community Health Programs
• Manage specific community health programs from planning and design through implementation and evaluation
• Identify relevant community health initiatives for achieving collective impact goals from community health needs assessments and plans
• Use integrated decision making to ensure optimized outcomes
• Support coordination of outreach strategies and stakeholder engagement for community health needs assessments and initiatives
• Coordinate and deploy communication strategies to internal and external stakeholders regarding community health initiatives
• Establish, organize, and maintain program-related data management plans (data collection, datasets, databases including EHRs, security, privacy retention, and reporting)
• Provide user and technical support on program data operation standards and tools, including Epic, Salesforce, closed-loop referral software, and others as needed
• Gather data, analyze metrics, and coordinate documentation, measurement, and reporting of initiatives internally and externally
• Provide research, analytical, information support, and recommendations for decision making
• Support front line workers and, in some cases, provide direct patient support
• Other duties as assigned

Qualifications

• Bachelor's degree in public health, community health, public administration, education, or related field required
• Master's degree preferred, but not required based upon relevant experience
• Seven or more years of relevant industry-specific experience demonstrating strong leadership skills and proven ability to facilitate cross-functional teams
• Experience facilitating diverse community-based groups to foster partnerships