Senior Program Manager

Responsibilities

• Lead the planning, execution, and delivery of a large-scale federal program supporting USCIS mission systems and operational initiatives
• Oversee multiple integrated projects and workstreams, ensuring alignment with program objectives, timelines, and budgets
• Establish and maintain program governance structures, reporting cadences, and decision-making frameworks
• Drive program performance using data-driven metrics, KPIs, and earned value management (EVM) where applicable
• Stand up and manage a high-performing Program Management Office (PMO) supporting USCIS programs
• Define and enforce standardized project management processes, templates, and best practices across all teams
• Provide portfolio-level visibility into program health, risks, dependencies, and performance trends
• Ensure compliance with federal acquisition regulations (FAR), DHS policies, and USCIS operational requirements
• Serve as the primary interface with USCIS leadership, CORs, and key government stakeholders
• Lead executive-level briefings, program reviews, and strategic planning sessions
• Build strong partnerships with internal and external stakeholders to ensure mission success
• Translate complex technical and operational concepts into clear, actionable insights for government leadership
• Champion Agile and hybrid delivery methodologies across program teams
• Facilitate backlog prioritization, release planning, and continuous improvement initiatives
• Ensure teams are effectively utilizing Agile frameworks (Scrum, SAFe, or hybrid models) to deliver incremental value
• Identify, track, and mitigate program-level risks, issues, and dependencies
• Implement proactive risk management and escalation strategies
• Monitor program financials, resource utilization, and performance metrics
• Drive corrective actions to ensure program success and contract compliance

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Information Technology, or related field. Master’s degree - preferred
• Minimum 10 years of progressive experience in program and project management
• At least 5 years managing large-scale, complex federal programs or initiatives
• Ability to obtain and maintain a Public Trust or higher clearance as required by USCIS
• Demonstrated experience supporting DHS or USCIS programs - strongly preferred
• Proven experience operating within a PMO structure and managing multi-project portfolios
• Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent - required
• Agile certification (Scrum, SAFe, or equivalent) - preferred
• Prior experience supporting immigration, case management, or federal citizen services programs
• Familiarity with USCIS systems, processes, or mission operations
• Experience with digital transformation, cloud modernization, or enterprise IT programs within the federal space
• Knowledge of DHS policies, compliance frameworks, and security requirements