Senior Program Manager

About the role

The Enterprise Sales Services team within Cloud Technology is responsible for enabling world-class Sales technologies to help achieve strategic business goals at Customers. This role focuses on driving sales effectiveness and efficiency by optimizing selling workflows.

Responsibilities

• Clearly communicate goals, roles, responsibilities, and desired outcomes to the internal team.
• Drive and optimize the request intake process, working with stakeholders and multiple scrum teams to prioritize and define an actionable roadmap.
• Build and maintain clear roadmaps to include project, platform, and operational milestones for the organization.
• Document and evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices.
• Own the collaboration and preparation of work needed for new project requests, including the definition of scope, resource need, and estimates.
• Proactively drive operational projects and associated scope, timeline, resources with minimal supervision.
• Identify, analyze, respond, monitor, and control risks.

Requirements

• 7+ years of technical leadership and program management experience in large enterprises, preferably in sales enablement.
• 4+ years of people management and/or direct mentorship.
• 3+ years of hands-on Agile experience.
• Proven success driving operational excellence with structured and easily adoptable processes.
• Proven success building roadmaps and delivering agile software development methodologies.
• Expert knowledge and experience with Microsoft Power Point, Excel, Project.
• Exceptional stakeholder management and executive presentation skills.
• Proven ability to operate effectively and autonomously in situations of extreme ambiguity, with only high-level direction.
• Work closely with internal and external partners and leverage relationships to get things done through others.
• Be regarded as a trusted partner by the key stakeholders.
• Attention to detail and a strong track record of successful delivery of complex, multi-disciplinary technology projects in a matrixed organizational environment.
• A planner who brings order to chaos and determine what needs to get done in an ambiguous and fast-paced environment.
• Communicate effectively with both technical and non-technical individuals up and down the org, balanced with the ability to absorb large amounts of information and distill it down to the essentials.
• Alternate between strategic planning and ground level execution, comfortable with and excel at both.
• Help the team grow and learn, be a change agent.
• Motivate and influence people without authority or a direct reporting relationship to get the best business outcome.
• Excellent negotiation, conflict management and resolution skills. Facilitate teams to the successful resolution of issues.
• Strong aptitude for learning new technologies and leveraging tools of the trade, such as productivity tools and project management applications.

Qualifications

• Bachelor’s or equivalent degree a must; MBA or equivalent strongly preferred.
• Computer Science, Engineering, Related Technical Field degree a plus: PMP, PgMP, or PfMP certification.

Skills

• Program Management
• Technical Project Management
• Enterprise Sales
• Sales Effectiveness
• Agile Methodologies

Benefits

• Paid Vacation
• Paid Sick Leave
• 10 Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short- and Long-Term Disability Benefits

Pay

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Schedule

Hybrid-California