Senior Program Manager

Job Overview

Sr. Program Manager provides enterprise-level support for Unigen products and services to designated customers, ensuring quality service, operational performance and effective coordination and communication with the customer.

Primary Job Responsibilities

• Main point of contact & communication for business relationships and escalation
• Delivering Reports per the contractual agreement
• Facilitate meeting with customers and CFT or Unigen Leadership
• Manage all aspects of account program management in a (CFT) matrix management capacity with production, planning, materials management, quality, engineering, and new business development
• Monitor and analyze cost, revenue and profitability performance of programs, providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities
• Ensure that program operational metrics are in place and are effectively managed
• Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology
• Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions
• Submit claims recovery to customers such as: Purchase Price Variance (PPV), Tariff Freight Overtime (OT), Engineering Changes Impacts, Rework, etc.
• Ensure customer projects meet the customer’s expectations and are delivered on time
• Provide timely responses to customer requests, offering clear answers and commitments
• Accurately interpret and execute contractual requirements to the CFT
• Conduct effective kick-offs and Manufacturing Readiness Reviews to ensure seamless project execution
• Maintain and nurture the customer relationship with an advocacy attitude and dedication to excellence
• Facilitate and support Quarterly Business Reviews, driving closure on subsequent actions
• Cook up and coordinate customer site visits as required
• Mentor and support new Program Managers

Qualifications

• Preferred Bachelor's degree in relevant field or equivalent combination of education and experience
• Minimum 7 years’ experience as a Program Manager in a contract manufacturing environment
• Strong analytical, financial and budgeting skills
• Proficient in MS Office Suite: Word, Project, and PowerPoint
• Advanced proficiency of Microsoft Excel is required
• Solid understanding of Backlog and MRP/ERP systems
• Working knowledge of Product Lifecycle Management (PLM) systems, preferably Agile