Senior Program Manager

Position Summary

You will be accountable for end-to-end program leadership, from strategy alignment through value realization. You will lead a portfolio of enterprise digital transformation programs spanning multiple business units, regions, and technology domains. You will translate corporate and business strategy into roadmaps, investment priorities, and execution plans. You will drive initiatives that transform customer experience, business models, data capabilities, and operational processes. You will ensure programs deliver measurable business outcomes (revenue growth, cost efficiency, speed-to-market, customer impact).

Qualifications

• Experience 10+ years of progressive program management experience, including leading large-scale, complex digital or technology programs.
• Proven success track in PMO roles at a top tech organization.
• Direct program management experience in AI initiatives, cloud, data, commerce and/or identity management strongly preferred.
• Proven track record managing: Cross-functional, cross-regional programs, Multi-team dependencies, High-visibility, business-critical initiatives.
• Experience working directly with senior executives and steering committees.
• Experience integrating modern technologies (data platforms, analytics, digital platforms, automation, etc.) into business processes.
• Business & Strategic Acumen: Ability to connect technical delivery to business strategy and financial impact.
• Experience supporting go-to-market planning, product launches, or business model enablement.
• Strong decision-making capability in ambiguous, fast-changing environments.
• Exceptional ability to influence without authority across diverse teams.
• Executive-level communication and storytelling skills.
• Strong facilitation, negotiation, and conflict resolution capabilities.
• High integrity, professionalism, and ethical conduct.

Tools

• Experience with collaboration and program tools such as Jira, Confluence, MS Project, SharePoint, Teams, or equivalent.

Preferred Skills

• Experience working in global, multicultural environments.
• Experience across both Agile and Waterfall methodologies.
• Domain experience in one or more areas: Data & analytics, Digital commerce, Fraud prevention, risk management, or trust & safety systems.
• Familiarity with Japanese language and/or business culture.