Senior Program Manager

About the Role

The Senior Program Manager serves as the primary point of contact for customers, managing all contractual aspects, overseeing program changes, and ensuring customer satisfaction. This role leads integrated program teams, facilitating communication and collaboration between internal functions, customers, and suppliers.

Responsibilities

• Proactively seek and identify new business opportunities and revenue streams, leveraging existing customer relationships and business strategies to identify potential areas for growth.
• Lead the development of new proposals, initiating launch strategies and overseeing negotiations to secure new opportunities.
• Ensure precise alignment between customer contracts and proposals, establishing cohesion critical for successful project execution.
• Effectively communicate and translate customer requirements across the organization, fostering clarity and alignment among all stakeholders.
• Establish comprehensive project plans, assigning accountability for major milestones, action items, and customer deliverables.
• Manage project schedules: adeptly and proactively mitigate schedule-related risks, ensuring optimum customer satisfaction.
• Articulate project-level financial successes or deficiencies, initiating risk mitigation strategies, and implementing lessons learned for long-term profitability.
• Lead and recommend improvements in existing business processes, driving continuous enhancement and efficiency within the organization.
• Perform additional duties as assigned to drive the vision, fulfill the mission, and abide by the values of this organization.

Skills & Abilities

• Proven track record in innovation demonstrated through successful new product/process development projects.
• Demonstrated strong customer focus by integrating customer needs and feedback into project strategies, resulting in enhanced customer satisfaction.
• Applied comprehensive knowledge of business contracts, laws, and ethics in professional contexts, contributing to informed decision-making and ethical practices.
• Extensive experience in operational domains including scheduling, procurement, manufacturing, test engineering, and quality systems.
• Led and executed significant corporate process improvement initiatives, driving enhanced efficiency and performance within the organization.
• Proficient in financial analysis, including interpreting income statements, balance sheets, and conducting return on investment analysis.
• Actively engages in professional development through memberships and industry-relevant certifications, ensuring up-to-date knowledge in Program Management and Industry standards.
• Demonstrates strong influence-management, negotiation, and assertiveness skills, effectively navigating complex situations and negotiations.
• Exceptional interpersonal, communication, and presentation skills, fostering clear and effective communication across diverse stakeholders.
• Superior ability to organize and manage multiple priorities, ensuring efficient task management and project execution.
• Commitment to company values and employee development, reflecting dedication to organizational culture and growth.
• Willingness and ability to travel as required for business needs.
• Proficiency in Microsoft Office suite and expertise in SQL database products or relevant software.

Qualifications

• Bachelor’s Degree or equivalent in a technical, business, or financial discipline; Master’s Degree preferred.
• Extensive knowledge and hands-on experience in utilizing program management tools, methodologies, and industry standards, with over 10 years of experience in successfully bringing new products into production.
• Demonstrated understanding and application of earned value management (EVM) practices, evidenced by effective reporting and management of programs exceeding $1M in value.
• Proven people management skills, leadership abilities, and conflict resolution expertise, with a strong track record of leading high-performance teams.
• Proficiency as a talented proposal writer and mentor in proposal reviewing, demonstrating success in leading captures exceeding $5M in value.
• Ability to obtain and maintain a US Government security clearance, as required.
• Project Management Professional (PMP) certification desired.

Schedule

• 1st Shift with additional hours as needed to meet demand; occasional off-shift hours may be required.
• 9/80 work schedule.
• Occasional travel may be required.

Work Environment

Office Environment: Requires physical capability to work in an office environment including sitting/standing up to 9 hours a day and using basic office tools such as a computer, copier/printer, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office located in Lititz, PA, with occasional visits to the Lancaster facility.