Senior Program Manager

About the role

Seattle City Light, a department of the City of Seattle, is seeking a Senior Program Manager for its Customer Energy Solutions (CES) division. The position will lead cross-functional teams to ensure defined business goals and objectives are met.

Responsibilities

• Manage renewable energy, battery storage, or energy efficiency programs for customers across various sectors.
• Apply standard program-management tools to facilitate the stage-gate workflow process and to ensure consistency in design thinking and documentation.
• Incorporate the voice of the customer and equity into program design through stakeholder engagement.
• Stand-up and lead matrixed, cross-functional teams responsible for the program design, development, build-out, launch and implementation.
• Enable team members to conduct or leverage research and expertise to lead program workstreams.
• Monitor, evaluate and report on the performance and effectiveness of programs in implementation phase.
• Manage the ongoing needs of the program including identifying and implementing changes that address gaps or pain points, risks, program effectiveness, and progress towards goal.
• Select and manage external consultants.
• Establish scopes of work and selection criteria. Ensure performance, receipt of deliverables, accuracy of invoices and other related tasks throughout the life of the agreement.
• Work with strategy, planning, and engineering teams to prepare for new distributed energy resources (DER) technologies.

Qualifications

• Baccalaureate degree in energy management, engineering, architecture or a related discipline and three years experience in professional commercial or industrial energy management analysis (other combinations of education, training and experience will be evaluated on an individual basis for comparability).
• Renewable energy mastery including customer-sited solar, community solar, battery storage, and other voluntary renewables programs.
• Demonstrated experience and success with formal program management and life-cycle management processes.
• Demonstrated experience leading teams in a multi-discipline matrix organization.
• Demonstrated ability to positively influence program stakeholders and integrate the voice of the customer.
• Demonstrated commitment to environmental and economic equity in design and delivery of services.
• Able to work collaboratively with limited supervision.
• Excellent Interpersonal skills, including the ability to maintain effective working relationships with business contacts, the public, consultants, trade ally community, and employees at all levels of the organization.
• Experience managing projects, programs and/or products that involve multiple, internal and external stakeholders.
• Strong verbal and written communication skills, including the ability to make public presentations.
• Strategic program design including developing business cases, program plans, and decision-support materials.
• Experience soliciting for and managing large public professional services contracts.
• Experience with demand-side management program tactics, design, procedures, guidelines, and rules.
• Knowledge of applied energy management including: energy efficiency, conservation, distributed generation, electrification, decarbonization and load management.
• Experience managing program and portfolio budgets.
• Experience managing consultant teams to deliver work in a complete, cost-effective, and timely manner.