Senior Program Manager

Rapiscan Systems, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed worldwide to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combating terrorism, smuggling, and trade fraud.

Responsibilities

• Serve as primary customer point of contact for execution of assigned customer contract(s) and related projects.
• Act as direct interface for customer personnel regarding execution of new and existing contracts/orders and management of customer issues.
• Drive day-to-day team activities to meet program milestones/deliverables and track progress.
• Ensure program/project deliverables comply with contractual requirements and regulations, including monthly status reports and Program Management Reviews.
• Execute internal and external programs in accordance with business and corporate objectives and customer statement of work.
• Direct and manage program development from beginning to end, overseeing quality control throughout the program lifecycle.
• Estimate resources and participants needed to achieve project goals; negotiate with department managers for required personnel.
• Develop project work breakdown structures (WBS), delivery team structure, project plans, scheduling, and cost structures with clearly defined goals and key success factors.
• Maintain a Project file to record key information and events relating to individual projects.
• Provide leadership to a geographically dispersed, matrixed program support team to review/assess contract requirements, ensure compliance, and coordinate program solutions.
• Monitor and control project progress through stages: Sales, Engineering, Manufacturing, Installation, and Commissioning via effective work package management.
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans.
• Identify and manage project dependencies and critical path.
• Implement and manage Project Management, Risk & Opportunity, Lessons Learned, and Earned Value Management System processes in compliance with global company standards.
• Manage project risks and issues, escalating to management and customer as necessary.
• Exercise judgment and delegated authority for planning, directing, coordinating, and executing complex projects/programs.
• Track and report project performance (milestones & budget adherence).
• Provide internal business performance tracking and reporting/forecasting for assigned programs, including delivery status, contract issues, revenue, margin, cash flow, risks, opportunities, and key actions/escalations.
• Liaise with program stakeholders, adjusting communication style based on audience.
• Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow-on business opportunities.
• Build, develop, and grow business relationships vital to program success.
• Conduct program postmortems and formulate recommendations for continued improvement.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report any quality problems or defects to management for corrective action.

Requirements

• Bachelor’s Degree, preferably in Business Administration, Accounting, or a technical field.
• Program Management Professional (PMP) Certification required.
• Minimum of twelve (12) years of related government program management experience leading customer programs/projects on high technology equipment and/or service contracts.
• Must be capable of obtaining a TSA security clearance.
• Experience in leading DHS TSA programs is a plus.
• Experience working in the aviation industry and customer sales experience is a plus.
• Knowledge of the TSA Transport Security Equipment Qualification Process and experience assembling and managing Qualification Data Packages is a plus.
• Experience with Non-TSA DHS programs or DOD programs is a plus.
• Knowledge of or experience with airport security, baggage handling systems, and x-ray baggage scanners is a plus.
• Experience building, managing, and leading cross-functional matrixed teams in a fast-paced and challenging business environment.
• Ability to prioritize multiple tasks with competing priorities.
• Strong customer relationship skills and customer focus, including maintaining high customer satisfaction while meeting company goals.
• Strong working knowledge of acquisition processes, proposal development, contract negotiations, and executing varied contract types.
• Demonstrated strong team building and collaboration abilities with effective leadership.
• Excellent communication, presentation, analytical, and problem-solving skills.
• Thorough knowledge of ethical standards.
• Advanced working knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint) and Outlook.
• Experience working with an R&D and/or Product Manufacturing Company.
• Ability to maintain a passport with up to 30% travel within the US and internationally.

Benefits

• Comprehensive health plans and access to a 401(k) retirement plan.
• Health savings account (HSA).
• Disability insurance, life insurance, and AD&D insurance.
• Leave of absence programs and an array of voluntary benefits.
• Paid time off for vacation, holidays, bereavement, and jury duty.
• Flexible time-off for full-time salaried employees.
• Eligibility for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).

Pay

Annual base salary may range from $175,000 to $185,000. Final compensation will be determined based on job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.