Senior Program Manager

About Us

Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end-to-end customer decisioning — to manage risk, drive growth, and transform business outcomes. By consolidating data, AI models, intelligence, agents and governance into a single decisioning environment, Provenir empowers business teams to configure and evolve strategy directly, while maintaining enterprise-grade reliability and regulatory compliance. Trusted by 120+ institutions in 60+ countries, Provenir processes over 4 billion decisions annually — turning architectural coherence into sustained risk performance and measurable value.

Responsibilities

• Lead flagship engagements — run one or more senior client engagements simultaneously, including complex, multi-workstream implementations for tier-one banks and financial institutions.
• Deliver, predictably — own consistent, successful delivery, ensuring scope, requirements, staffing, and budget are well defined at every stage of the project lifecycle.
• Be the trusted advisor — act as the primary escalation point for executive and C-level client stakeholders, managing expectations and building durable relationships.
• Orchestrate global teams — manage resources across internal teams, clients, and third-party vendors, including cross-regional and cross-functional teams.
• Keep the record straight — create and maintain documentation for key decisions, action items, issues, and risks.
• Shape the solution — document detailed requirements for enhancements and new features, partnering with Architects and Consultants on solution design.
• Drive quality — organize and lead user acceptance testing (UAT) with the right stakeholders.
• Manage risk like a pro — identify and manage project risk, including regulatory and compliance considerations specific to banking and financial services.
• Communicate relentlessly — proactively report project and program status to internal and external stakeholders at every level, including senior leadership, and resolve functional and technical questions as they arise.
• Grow the team — mentor and coach Project Managers and Consultants, supporting their development and performance.
• Grow the business — ensure client satisfaction, and identify and progress future opportunities.
• Own the commercials — lead the creation, accuracy, and lifecycle of Statements of Work (SOWs) — scoping, effort/cost estimation, change orders, and renewals — in partnership with Sales, Delivery leadership, and Legal.

Requirements

• 8+ years in Project Management, with a demonstrated track record delivering large-scale, complex software implementations for tier-one banks or other major financial institutions.
• Bachelor’s Degree in Computer Science, Business, or a related field (or equivalent experience).
• PMP, PRINCE2, or equivalent certification required.
• Fluent English required; professional fluency in Spanish and/or Portuguese would be a nice-to-have.
• Proven experience managing enterprise software implementations for tier-one banks, large financial institutions, or other highly regulated enterprises.
• Deep knowledge of the SDLC and multiple implementation methodologies (Waterfall, Agile, Iterative).
• Experience managing implementations from the vendor/consulting side strongly preferred.
• Excellent written and verbal communication; comfortable presenting to and influencing C-level and executive stakeholders.
• Strong organizational, problem-solving, and leadership skills — able to lead, motivate, and develop a team to hit their milestones.
• Proven experience managing technology projects and programs from initiation through production launch and ongoing support.
• Effective management of scope, schedule, cost, risk, quality, customer satisfaction, and senior-level client relationships.
• Working knowledge of regulatory, compliance, and risk considerations relevant to banking and financial services technology.
• Excellent knowledge of MS Office (Excel, Word, Outlook, PowerPoint), MS Project, and Visio.
• Ability to prioritize, decide under ambiguity, and meet tight deadlines in a fast-paced, high-stakes environment.
• Excellent multi-tasking skills across several large, distinct projects or programs simultaneously.
• Strong appreciation of a range of technologies, including databases, and their implementation in a business environment.
• Expert knowledge of systems analysis, business analysis, requirements gathering, and project management techniques — with a proven record of applying them to complex business problems.
• Demonstrated experience owning or co-authoring SOWs, change orders, and scope/estimation documentation for enterprise engagements.

Benefits

• Comprehensive health and wellness plans.
• Paid time off and company holidays.
• Flexible and remote-friendly opportunities.
• Maternity/paternity leave.

Pay

The salary range for this position is $150K - $180K, based on role level, geographic location, skills, experience, qualifications, and internal equity.