Senior Program Manager

Project Manager Responsibilities

Lead end-to-end planning and delivery of complex technology programs
Create and manage program roadmaps, timelines, dependencies, governance, risks, and communication plans.
Cookordination multiple IT teams, business stakeholders, and third-party vendors to ensure successful delivery.
Drive program planning activities, including scope review, dependency identification, milestone planning, and resource coordination.
Establish program governance, reporting cadences, and executive-level status communications.
Hold vendors and stakeholders accountable for deliverables, timelines, and commitments.
Identify risks, gaps, and implementation challenges early and develop mitigation strategies.
Oversee execution across multiple workstreams while ensuring alignment with business objectives.

Required Skills

• 7+ years in technical project or program management as job title on resume
  Program Manager experience required
  Ability to own and plan complex, enterprise-level programs from initiation through delivery.
  Experience creating program structures, governance, dependencies, timelines, and communication cadences.
  Ability to influence stakeholders, hold vendors accountable, and drive decision-making.
  Strong organizational skills and the ability to operate in ambiguous environments.
  Experience identifying risks and "gotchas" early in the planning process.
  Comfortable working across multiple teams, vendors, and workstreams.
  Experience working with cross-functional teams (product, Dev, engineering, store operations, etc)
  End-to-end program planning
  Program governance
  Technical program artifacts
  Management of complex, multi-vendor technology initiatives
  Ownership of planning activities before work enters Jira
  Create structure where none exists.
  Navigate uncertainty.
  Drive alignment across teams.
  Dig into details and solve undefined problems.
  Retail industry experience
  Can drive technical discussions and align stakeholders across engineering teams
  Hold vendors accountable and proactively track progress
  Should understand multi-system environments and integrations
  Experience working on large-scale, complex programs
  Highly organized and detail‑oriented – keeps plans, logs, and decision records current; follows through relentlessly.

Technical Skills

• Jira / Confluence
  MS Project / Smartsheet
  Microsoft PowerPoint
  Advanced Excel

Education

• Bachelor's Degree in Business Administration, Project Management, Computer Science, Engineering, Retail Management, Supply Chain Management.
  Preferred: MBA, Master's in Project Management, Master's in Business Administration, Master's in Supply Chain Management.

Industry Experience

• Retail
  Retail Technology
  Merchandising
  Consumer Goods
  Multi-System Integration