Senior Program Manager

About the role

The Senior Program Manager oversees large, strategic customer accounts and ensures the successful delivery of integrated solutions across multiple projects and stakeholders. This role serves as a key liaison between customers, General Contractors, internal teams, and leadership, driving program execution, operational excellence, and customer satisfaction.

Responsibilities

• Lead and manage large-scale strategic programs and customer accounts to ensure successful project delivery and customer satisfaction.
• Serve as the primary Program point of contact for customers, General Contractors, and key stakeholders throughout program execution.
• Provide leadership and direction across all phases of the program including delivery, financial management, procurement, resource planning, scheduling, and stakeholder communication.
• Ensure compliance with contractual requirements, company standards, and operational expectations.
• Develop and maintain strong relationships with customer decision-makers, General Contractors, and internal business partners.
• Manage stakeholder expectations through proactive communication, reporting, and collaboration.
• Drive program governance activities including: Risk identification, mitigation, and issue resolution; Scope, schedule, cost, and quality management; Cross-project dependency management; Program change management; Performance tracking and reporting; Financial oversight and forecasting; Documentation and information management; Development and maintenance of SOPs, processes, and training materials; Establishment and implementation of project and program management frameworks, methodologies, and best practices; Conduct program performance reviews and ensure quality standards are consistently achieved; Support continuous improvement initiatives to enhance operational effectiveness and customer experience.

Requirements

• Bachelor’s degree preferred or equivalent combination of education, technical training, and relevant work experience.
• Proven experience leading large, complex programs and strategic customer accounts within the security, construction, or low-voltage industry.
• Strong leadership skills with the ability to manage cross-functional teams, drive accountability, and influence stakeholders at all levels.
• Demonstrated experience managing large-scale projects, budgets, schedules, and operational delivery.
• Strong understanding of program governance, risk management, financial management, and project lifecycle methodologies.
• Highly proficient in scheduling tools (Smartsheet preferred).
• Excellent communication, relationship-building, negotiation, and stakeholder management skills.
• Ability to build and maintain strong relationships with customers, General Contractors, subcontractors, and internal partners.
• Hightly organized, analytical, and detail-oriented with strong problem-solving and decision-making abilities.
• Experience developing and implementing processes, SOPs, reporting structures, and operational best practices.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining a customer-focused approach.
• Strong business acumen with the ability to align operational execution to business objectives and customer expectations.
• Proficient in project management tools, reporting systems, and Microsoft Office applications.
• PMP, PgMP, CSPM, PSP, or similar project/program management certifications highly preferred.

Qualifications

• No direct reports.
• Willingness to travel to customer sites, project locations, and stakeholder meetings as needed.

Skills

• Project management tools.
• Microsoft Office applications.

Benefits

N/A

Pay

TBD

Schedule

TBD

Company Information

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

Company Beliefs

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.