Senior Program Manager

About the role

The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.

Responsibilities

• Leader of the customer focus team (CFT).
  • Prioritize and monitors all CFT activities.
  • Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
• Ensures successful new product introduction:
  • Executes to NPI standard process.
  • Understands and monitors S&OP.
  • Sets appropriate expectations with customers.
  • Maintains pricing and ECO prioritization during the process.
  • Gains understanding of customer product knowledge and roadmap.
  • Establishes and monitors KPI’s related to E&O, PPV and inventory turns.
• Manages recurring pricing activities.
  • Uses contract, pricing model and updated costs to present new pricing to customers.
  • Negotiates to successful completion.
  • Maintains technical, scheduling, financial and quality metrics.
  • Determines cause and takes corrective action.
• Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR).
  • Ensures appropriate attendees are well prepared for meeting.
  • Develops agendas and tools to accomplish objective.
  • Prepares internal teams for meeting.
  • Aligns topics and presentations with customer prior to meeting.
• Communicates critical problems encountered, action taken, and anticipated effect on project objectives.
  • Accountable for driving objectives related to continuous improvements.
  • Ensures execution to contract terms and conditions to meet Benchmark’s obligations.
• Works with SCA to resolve excess and obsolete inventory issues.
  • Ensures recovery for costs related to ECO activity, NRE and other miscellaneous.
  • Maintains customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity.
  • Communicates updated data to close gap between customer request and Benchmark commitment.
  • Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment.
  • Monitors customer revenue plan through demand outlook.
  • Ensures compliance with contractual obligations.
• Coordinates with procurement organization to develop supply chain strategy.
  • Aligns with customer contract and site goals.
  • Identifies risk of inventory exposure.
  • Manages inventory days of sales.
  • Determines standard cost for parts.
  • Ensures Positive Price Variances alignment to site goals at the point of sale.
  • Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure.
  • Develops understanding of DFx philosophy.
• Manages customer demand and escalates issues.
  • Ensures customer demand (PO and Forecast) is managed and well understood by CFT members.
  • Monitors customer DPPM, DPU or DPMO with customer focus team.
  • Works with CFT to reduce COPQ.
  • Participates in MRB activities.
• Drives continuous improvement and lean culture.
  • Identifies creative ways to reduce cost by streamlining processes and systems.
  • Coaches and mentors subordinates.
  • Creates and manages succession plans.
  • Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals.
  • Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
  • Drives a lean culture.

Qualifications

• Excellent written and verbal communication skills.
• Effective interpersonal skills.
• Effective multitasking skills and the ability to take on additional responsibilities as required.
• Strong attention to detail.
• Ability to work with diverse groups.
• Discretion, confidentiality, independent judgment and professionalism.
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Understanding of and ability to use continuous improvement tools.
• Strong customer service and client focus.
• Working knowledge of productivity tools, including Microsoft Office products and Team's conferencing software.
• Leadership and people management skills including ability to effectively coach and mentor employees at all levels.
• Enthusiastic and motivational communicator with multi-cultural experience.
• Demonstrates effective customer interface skills.
• Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Effective negotiation and problem-solving skills.
• Effective analytical, planning and organizational skills.
• Collaborate and influence cross functional peer leaders in order to obtain support for process improvements.
• Solid financial understanding, risk analysis ability, relationship building and project management.

Additional Specific Qualifications

• 4-year degree in engineering discipline or business.
• Proven ability to take on project leadership/ownership and complete projects in a timely manner.
• Available for travel up to 25% of the time, including day, overnight and internationally, as required.
• 8+ years of program management experience, 5+ years in a leadership role.

Geographical Location

Az:Tempe

Physical Location

Tempe, AZ - Southern Ave

Shift

Shift 1

Work Schedule

M-F 0800-1700

Full Time

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others.

Benchmark is an equal opportunity employer.