Senior Program Manager

Essential Duties And Responsibilities

• Manages the interviewing and hiring process for their prospective residential houses.
• Supervises, trains, mentors, and coaches House Managers on required responsibilities, including performance reviews.
• Works with HR/Payroll to ensure employees' correct pay rate and hours.
• Oversees the budgets for the individual residential houses.
• Supervises the daily functions of the residential houses to ensure productivity and efficiency.
• Makes recommendations for employee promotions or changes in status.
• Enforces licensing requirements and ensures compliance in residential houses.
• Handles and resolves disciplinary issues, employee write-ups, and complaints.
• Ensures the Residential Director's directives are enforced and communicated.
• Communicates and implements policies and procedures to staff.
• Coordinates with staff to provide relevant information about residents.
• Oversees LTSS billing and ensures service logs are completed and approved.
• Conducts regular camera checks and site visits to assess staff performance and program implementation.
• Makes recommendations to the Residential Director for staffing, equipment, and supplies.
• Evaluates the adequacy of facilities and services provided to residents.
• Provides 24-hour emergency coverage for residential houses.
• Tracks and coordinates PCP meetings, licensing authorities, and other organizational matters.
• May perform other duties as assigned, including serving as a House Manager.

Minimum Qualifications

• At least 21 years old.
• Bachelor’s degree in human services or related field.
• At least two years of residential supervisory experience.
• Knowledge of the CIMS Data Management System is a plus.
• Minimum of three years of professional experience working with individuals with developmental disabilities.
• Valid MD driver’s license and acceptable driving record.
• Reliable vehicle.
• Passes the physical and academic portions of behavior support and intervention training.

Abilities

• Write coherent and succinct reports.
• Organize and provide required documentation.
• Demonstrate interest and ability to address developmental and social-emotional needs.
• Mentor, support, and lead team members.
• Show energy, enthusiasm, patience, and understanding.
• Understand fundamental rights and self-determination.
• Teach Linwood’s methods and philosophy.
• Engage professionally with Linwood staff, parents, and other professionals.
• Follow written and oral instructions and procedures.

Physical Demands And Work Environment

• Regular exposure to weather conditions during travel to and from worksites and appointments.
• Frequent use of hands and fingers, handling objects, tools, and various forms of technology.
• Standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, running, or crawling.
• Working under regular, moderate levels of stress.
• Lifting and moving up to 10 lbs. regularly and occasionally lifting and moving up to 50 pounds.