Senior Program Manager

About the role

Gravitate is seeking a Senior Program Manager to lead key account delivery program and help mature the company’s overall project management discipline. This role will be responsible for bringing structure, accountability, executive visibility, and disciplined follow-through to one of Gravitate’s strategic enterprise customer relationships. The ideal candidate is more than a scheduler or status reporter. They are a senior delivery leader who can manage a complex SaaS implementation across customer stakeholders, internal delivery teams, product, engineering, integrations, support, accounting, and executive leadership. They must be able to turn ambiguity into clear plans, drive decisions, manage risks, escalate early, and ensure that customer commitments are delivered with transparency and control. This person will own the operating rhythm for the program while also serving as a model for stronger project management practices across Gravitate.

Gravitate's strategic enterprise customers have complex delivery, integration, operational, reporting, acceptance, and stakeholder-management needs. The program requires strong governance around scope, release readiness, customer signoff, issue resolution, period-end activities, integration readiness, acceptance criteria, and business adoption. At the same time, Gravitate is continuing to mature its delivery organization. This role will help establish the behaviors, artifacts, and standards expected from senior-level project leadership: clear plans, disciplined RAID management, credible dates, strong customer communication, action-item ownership, governance cadences, clean executive reporting, and repeatable project controls.

To understand who our people are, you should first understand what they’re not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials – and that people are people first, and titles second.