Senior Program Manager

Job Description

Execution/Delivery
Lead the planning and execution of programs in alignment with FOB-Program Management business case (vision, mission, SWOT/SIPOC, strategy-goals-objectives).
Onboard with Sales Team and transition to become the primary liaison for program planning & execution upon notification that a Verbal Win / Letter of Intent has been confirmed by the Sales Team.
Engages impacted functional areas for inputs to ensure SOW elements are complete and realistic.
Ensure that the SOW is organized based on revenue-generating segments of work.
Ensure that financial activities & program milestones are aligned (SOW, PPS, revenue recognition milestones, change orders, invoicing/payment activities).
Coordinate completion of the Contract elements (BSA-MSA, Quality Agreement, PPS, SOW).
Develop and maintain Master Project Plan (MPP) including accurate durations & accountabilities for all revenue-generating milestones throughout the scope of the program (contract sign, AD, Tech transfer, Clinical-Commercial Mfg, QA, QC, Release, Ship deliverables, Transfer in (materials/eqpt, methods, documentation), Transfer out (materials/eqpt, methods, documentation).

Partner with the Sales Team to identify opportunities for additional work within the current contract.
Partner with functional roles who oversee planning & execution to ensure that MPP revenue generating milestones are accurately translated into functional deliverables (e.g. Planning, QC-QA-PD-MFG readiness liaisons).
Understand the approach and details of pricing strategy and sure that all work requested beyond the SOW/contract is covered by change orders.
When contract is signed, conduct cross-functional Program Kickoffs (Internal & Client):
Assemble program core team,
Educate the impacted organization about the client, the molecule(s), indication, scope of work
Support and drive TT activities
Define risks & mitigation actions (materials, equipment, long lead times, item specs, methods, etc.)

Governance/Infrastructure
Confirm, Joint Steering Committees & project teams for all programs.
Organize, lead and facilitate cross-functional project teams for each program.
Provide a standard agenda and meeting summaries (discussion points, decisions, action-risk log).
Implement a project team meeting cadence which enables 30 appropriate internal discussions and client engagement/communication.
Assign and track specific functional accountabilities.
Actively conduct risk management within and across programs.
Ensure that MPP milestones are met.
Escalate unresolved issues-risks-decisions to functional leaders and/or S&OP meetings (PM meetings) as appropriate to ensure that SLT knows the impact and potential intervention needed for resolution (including EHS-Quality Compliance, Finance, (PD), Mfg, IT/ENG).

Track and report program performance (financial & delivery metrics and analysis, monthly reports, quarterly and annual leadership reviews, revenue change log, etc)
Partner with the Finance Team to ensure accurate & timely completion of financial transactions (revenue adjustments/recognition, change orders, invoicing, pass through); maintain a change log which captures all financial activity per program;
track & report program financial performance;
identify, escalate & mitigate risks associated with monthly-quarterly-annual financial performance.

Attend and actively participate in all Program Management department meetings.
Lead and actively participate in program meetings (Program Delivery, Project Teams); Ensure that appropriate escalation occurs for unresolved issues & risks from project team forums.
Drive team adherence to MPP milestones; monitor deliverables & ensure functional accountability;
escalate to functional leaders as appropriate.
Maintain and post a tracker of risks and action-who-when for functional deliverables.
Track, report delays
Escalate delays /or revenue-QI impact).

Attend and actively participate in S&OP meetings.
Provide program updates & maintain alignment with the MPP.
Work with Planning Team to look across programs and resolve conflicts.

Culture

Ideally, the candidate should demonstrate ongoing prioritization, risk management & decision making, conflict resolution; Integrates customer requirements, contract knowledge & input from functional experts to drive execution, decision making and team ownership/accountability.
Focused on productivity, efficiency, simplification, right first time in program delivery (meeting customer requirements, cost reduction, growing business).
Strong verbal, written & presentation communications (one-on-one, teams/group, internal & client); effectively engages, facilitates, influences & motivates business & technical audiences.
Business acumen - working knowledge of client drug technologies and specialties, emotional intelligence, self-awareness {navigating politically), professional ability to influence/motivate others.
Customer focus - builds & maintains collaborative working relationships with clients and internal colleagues and stakeholders; solicits and responds to client and internal stakeholder feedback; respectful of others across functions & levels; weekly updates at minimum, "office hours" for client questions, etc).

Actively engaged, action-oriented, resilient, passionately neutral in leading programs & teams.

Compliance

Keep current on cGMP, regulatory and quality requirements that impact FDBD manufacturing and client guidance.

Minimum Requirements

• Bachelors /Masters in relevant field (sciences, business, etc.) +8 years of relevant experience to include Project/program mgmt. skills
• Must be experienced in Project & Program management and have excellent and proven customer relationship management experience.
• Experience from CDMO organization is an asset.
• Must have strong business acumen skills, understanding of biologics manufacturing required.

Preferred Requirements

• Must have strong business acumen skills, understanding of biologics manufacturing required.