Senior Program Manager

About the role

At Expedia Group, we help travelers explore the world, one journey at a time. The IT team enables Expedia Group with productivity tools, support operations, corporate networking, hybrid data centers, network operations center/site reliability, and IT Service Management. The Technical Program Manager (TPM) function within IT drives end-to-end delivery for cross-functional technical programs from idea to launch, ensuring the business achieves predictable, measurable outcomes.

Leveraging a blend of agile and traditional methodologies, this team enables clarity, accountability, and execution through structured planning, well-defined scope and success metrics, disciplined risk and dependency management, and transparent communication with engineering, operations, and business stakeholders.

Responsibilities

• Lead end-to-end delivery of multiple complex, high-visibility, and transformational programs — including enterprise-wide AI deployments, workplace productivity solutions, and operational unification initiatives
• Build and maintain program governance structures, including business cases, stakeholder alignment, budgets, risk registers, and executive communications
• Quickly develop deep knowledge of new domains and build trusted relationships with stakeholders across all levels of the organization
• Partner with and oversee vendors in support of program delivery, ensuring alignment with business objectives and contractual performance standards
• Proactively identify, assess, and mitigate risks and issues — anticipating challenges before they create program impacts
• Integrate timelines, milestones, and cross-program dependencies, making real-time adjustments to keep delivery on track
• Apply systems thinking to connect people, process, and technology, and implement holistic solutions to complex organizational challenges
• Communicate program status, risks, and outcomes clearly and confidently to senior and executive audiences, adapting messaging to diverse stakeholder groups
• Define measures of success, evaluate progress, and lead continuous improvement efforts across program execution
• Guide functional peers on frameworks and methodologies, and foster a culture of cross-functional collaboration and knowledge sharing

Requirements

• Program management experience delivering large-scale, transformational programs in complex enterprise environments, with a demonstrated history of achieving measurable business outcomes
• Demonstrated record of creating meaningful change through process improvement — identifying systemic bottlenecks, establishing repeatable patterns, and simplifying workflows across organizational and functional boundaries
• Experience leading programs across the full product development lifecycle — from concept through launch — using data to validate progress, inform prioritization, and demonstrate impact
• Demonstrated ability to manage multiple concurrent programs with competing priorities and ambiguous or evolving scope
• Experience managing vendor relationships and third-party partnerships in support of technology program delivery
• Proactive approach to stakeholder engagement: anticipating concerns, actively seeking feedback, motivating others to challenge the status quo, and iterating on deliverables to drive accountability and quality outcomes

Qualifications

• Experience leading enterprise-wide AI, automation, or workplace productivity solution deployments
• PMP, PgMP, or equivalent program management certification
• Experience in IT Service Management (ITSM) and enterprise service delivery
• Familiarity with ServiceNow or similar ITSM platforms
• Agile or hybrid delivery methodology experience

Pay

The total cash range for this position in Seattle is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Learn more about life at Expedia Group at https://careers.expediagroup.com/life.