Senior Program Manager

About the Role

HumanTouch, LLC is seeking an experienced Program Manager to lead delivery and operational support for a mission-critical financial enterprise technology environment in support of a proposal for a government agency. This role is accountable for reliable production operations, application enhancements, cybersecurity, compliance, and modernization. The Program Manager will serve as the contractor’s primary delivery leader and oversee a multidisciplinary team spanning technical, functional, security, quality, and operational disciplines. The successful candidate will balance service continuity with complex change in a highly regulated federal environment.

Responsibilities

• Lead contract delivery across project management, operations and maintenance, application support, enhancements, cybersecurity, audit support, and modernization-related activities.
• Serve as the primary contractor point of contact for the Contracting Officer’s Representative (COR), government program leadership, business stakeholders, technical teams, and partner contractors.
• Develop and maintain integrated project plans covering scope, schedule, milestones, resources, dependencies, risks, issues, quality, and communications; track performance against approved baselines.
• Lead status meetings and provide concise reports, performance metrics, Earned Value Management reporting, executive presentations, and actionable recommendations.
• Coordinate application, database, infrastructure, cybersecurity, testing, help desk, functional, financial-management, and quality-assurance teams.
• Oversee change control, release readiness, incident escalation, business continuity, and after-hours implementation or emergency coordination when required.
• Ensure delivery complies with applicable federal lifecycle, security, internal-control, accessibility, records-management, and audit requirements.
• Lead incumbent transition and knowledge transfer, including staffing readiness, open work, documentation, operational procedures, and assumption of daily operations.
• Support enterprise modernization while maintaining uninterrupted production operations.

Requirements

• Bachelor’s degree in information technology, computer science, business, finance, engineering, or a related field; equivalent relevant experience may be considered.
• 7+ years of progressively responsible IT project or program management experience, including leadership of complex enterprise applications supporting financial management, payment processing, grants management, or other high-volume transactional systems.
• Experience managing production operations while leading software enhancements, releases, and modernization initiatives is required.
• Demonstrated experience managing complex enterprise financial management, payment processing, grants management, or other mission-critical transactional systems in a federal environment, including operations, modernization, compliance, and integration with financial and external partner systems.
• Demonstrated ability to manage plans, schedules, budgets, risks, issues, scope changes, dependencies, resources, and competing stakeholder priorities.
• Working knowledge of software development, IT service management, change control, quality assurance, release management, and production support.
• Strong written and verbal communication skills, including experience briefing senior government or executive stakeholders.
• Ability to work primarily onsite in Rockville, Maryland, and provide coordination outside normal business hours when major releases, emergencies, or security events require it.
• Eligibility for a Public Trust.

Preferred Qualifications

• PMP certification and/or Six Sigma Green Belt certification or higher.
• Federal civilian IT experience working with a COR, Contracting Officer, government leadership, and partner contractors.
• Experience with FISMA High or comparable high-impact enterprise systems, including applicable audits and controls.
• Experience leading an incumbent transition or operational takeover without disrupting production services.
• Knowledge of federal lifecycle governance, Earned Value Management, IT service management, and regulated enterprise operations.
• Experience supporting, implementing, integrating, or partnering with teams using the Pega platform; familiarity with comparable workflow, case-management, or low-code platforms is valuable.
• Experience with Oracle, PL/SQL, Java, .NET, UNIX/Linux, web services, batch processing, and external interfaces is also helpful.
• ITIL, Agile, SAFe, cybersecurity, or other relevant professional certification.

Benefits

• Medical, Dental and Vision coverage
• 401(k) Matching
• PTO

Work Environment

This key-personnel position is primarily onsite at the government work site in Rockville, Maryland. Occasional after-hours coordination may be required for releases, production incidents, emergencies, or security-related activities.