Senior Program Manager

About the Role

The Enterprise Sales Services team within Cloud Technology is at the center of enabling world-class Sales technologies, including our own, to help achieve sales strategic business goals at Client. The goal is to drive sales effectiveness and sales efficiency by optimizing selling workflows. This role involves partnering with global sales operations and the team to deliver leading-edge enterprise experiences. You will provide senior-level technical program management for cross-functional technology initiatives, championing and driving operational and strategic excellence.

Responsibilities

• Clearly communicate goals, roles, responsibilities, and desired outcomes to the internal team.
• Drive and optimize the request intake process, working with stakeholders and multiple scrum teams to prioritize and define an actionable roadmap.
• Build and maintain clear roadmaps to include project, platform, and operational milestones for the organization.
• Document and evaluate existing processes and procedures; make recommendations and drive process improvement and adoption of best practices.
• Own the collaboration and preparation of work needed for new project requests, including the definition of scope, resource need, and estimates.
• Proactively drive operational projects and associated scope, timeline, and resources with minimal supervision.
• Identify, analyze, respond, monitor, and control risks.
• Resolve issues in a timely manner to keep things moving forward.
• Drive creation of portfolio and business health metric dashboards to monitor overall health.
• Coordinate all aspects of release management adoption and production issue tracking.
• Drive the team communication, documentation, and collaboration strategy.
• Champion and evangelize best project management and scrum disciplines.
• Manage or mentor team members on best practices and successful execution.

Requirements

• 7 years of technical leadership and program management experience in large enterprises, preferably in sales enablement.
• Program management experience in MS Dynamics, particularly in Merger & Acquisition programs.
• 4 years of people management and/or direct mentorship.
• 3 years of hands-on Agile experience.
• Proven success driving operational excellence with structured and easily adoptable processes.
• Proven success building roadmaps and delivering agile software development methodologies.
• Expert knowledge and experience with Microsoft PowerPoint, Excel, and Project.
• Exceptional stakeholder management and executive presentation skills.
• Proven ability to operate effectively and autonomously in situations of extreme ambiguity, with only high-level direction.
• Work closely with internal and external partners and leverage relationships to get things done through others.
• Attention to detail and a strong track record of successful delivery of complex, multi-disciplinary technology projects in a matrixed organizational environment.
• Ability to communicate effectively with both technical and non-technical individuals up and down the organization.
• Ability to alternate between strategic planning and ground-level execution, comfortable with and excelling at both.
• Help the team grow and learn; be a change agent by motivating and influencing people without authority or a direct reporting relationship to get the best business outcome.
• Excellent negotiation, conflict management, and resolution skills.
• Strong aptitude for learning new technologies and leveraging tools of the trade, such as productivity tools and project management applications.

Qualifications

• Bachelor’s degree or equivalent is required; MBA or equivalent strongly preferred.
• Degree in Computer Science, Engineering, or a related technical field.
• Certification a plus: PMP, PgMP, or PfMP.

Location: San Jose, CA | Duration: 6 Months