Senior Program Manager

About the role

The Sr. Program Manager, Professional Services will oversee long and short-term strategic and tactical planning, as well as day-to-day activities supporting the assigned verticals.

Responsibilities

• Provide leadership and management to personnel and programs supporting the assigned verticals.
• Monitor and direct teams to meet and exceed revenue growth targets through knowledge of clients' contracting processes, budget cycles, and decision-making processes.
• Oversee client communications to ensure regular, active contact with active and prospective clients (e.g., new product rollouts, innovation/product roadmaps, upgrades, events/activities, etc.).
• Oversee and manage technical and programmatic resources, spend plans, and program execution for project engagements to ensure Contiem meets client expectations and contractual obligations.
• Track and report on monthly revenue forecasts and actuals within assigned verticals, including committed and uncommitted contract actions.
• Handle client escalations with professional maturity and a solutions-based approach.
• Work with Sales to respond to Sales queries, proposals, and new client opportunities. This may include assisting with developing proposals or playing an active role in the sales process.

Requirements

• US citizenship.
• Bachelor’s degree in Business, Engineering, or a related field of study from an accredited college or university.
• 12+ years of experience in client service, account management, or enterprise-level content management software and solution sales.
• Ability to lead in a matrix management environment with a proven ability to collaborate on projects with a mix of remote and centrally located team members across different time zones.
• Excellent communication skills.
• Familiarity with Microsoft Office tools, specifically PowerPoint, and spreadsheet applications such as Excel, including pivot tables and charting.
• Experience developing, implementing, and determining the business impact of various approaches, including revenue forecasting, to ensure they are measured, optimized, and aligned with targets.

Qualifications

• Mandatory: Bachelor’s degree in Business, Engineering, or a related field of study from an accredited college or university.
• Mandatory: 12+ years of experience in client service, account management, or enterprise-level content management software and solution sales.
• Mandatory: Ability to lead in a matrix management environment with a proven ability to collaborate on projects with a mix of remote and centrally located team members across different time zones.
• Mandatory: Excellent communication skills.
• Mandatory: Familiarity with Microsoft Office tools, specifically PowerPoint, and spreadsheet applications such as Excel, including pivot tables and charting.
• Mandatory: Experience developing, implementing, and determining the business impact of various approaches, including revenue forecasting, to ensure they are measured, optimized, and aligned with targets.

Skills

• Knowledge of XML technologies.
• Experience working with enterprise-type software applications, including their installation and ongoing support.
• Knowledge of content management software, structured content, and/or content solutions.
• Knowledge and use of project management and issue-tracking software, such as Jira.

Benefits

• 3 weeks of PTO
• 8 paid holidays
• 5 additional days for life events such as adoption, childbirth, and marriage
• Free medical, dental, vision, life insurance, and disability coverage
• 401(k) with 100% match of up to 4% of contributions and with immediate vesting
• Professional Membership Reimbursement
• Employee Referral bonus

Pay

The final compensation offer will be determined by factors such as the candidate’s skills, qualifications, experience, geographic location, and other relevant factors.

Schedule

This is a full-time, exempt position.

Work Location

This position is open at our Annapolis, MD, or Sutton, UK locations. In-office preferred; remote is acceptable.