Senior Program Manager

About the role

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. We are seeking an action-oriented, problem-solver to serve as Program Manager, Business Integration (Integrated Services). This individual will be the operational engine, connective tissue, and force multiplier to the Integrated Services leadership team. Reporting to the Chief of Staff and operating as a critical partner to executive leadership across our title, escrow, mortgage, and new verticals businesses, you will own the implementation of the team’s business integration plan and will drive execution and accountability against our strategic agenda. In this role, you will serve as the owner of key initiatives across the Integrated Services team, ensuring excellence in program / project management and strategic communications. You will design and execute processes that ensure the success of business integration and scale.

Responsibilities

• Own the Business Cadence: Create and manage agendas and continuously optimize our Integrated Services rhythm of business (weekly leadership syncs, monthly business reviews, quarterly strategic planning).
• Drive Accountability: Track critical next steps, strategic initiatives, and business deliverables across the organization, ensuring workflows are meticulously managed, clearly communicated, and obstacles / dependencies are cleared.
• Process Optimization: Standardize processes, decision frameworks, and project management tools across the organization to increase speed-to-solution and reduce operational drag across the team.
• End-to-End Project Execution: Scope, launch, and manage critical strategic initiatives across title, escrow, mortgage, and emerging verticals, translating executive vision into structured project plans, clear milestones, and measurable business outcomes.
• Cross-Vertical Synergy & Integration: Drive cross-business initiatives that eliminate operational silos, streamline customer handoffs, and unlock joint value creation across Integrated Services.
• Impact & KPI Measurement: Establish OKRs, project benchmarks, and performance metrics to evaluate initiative success, monitor operational impact, and