Senior Program Manager

NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply.

About the role

The Senior Program Manager will support the Senior Director of Applications and Tenancy Administration in advancing key priorities related to housing applications and tenancy operations, such as transfers and relocations. This role provides strategic, analytical, and operational support to improve performance, ensure compliance, and enhance service delivery.

Responsibilities

• Serve as the lead coordinator for ATAD on resident relocations for programs including the NYC Public Housing Preservation Trust and NYCHA’s Comprehensive Modernization and other unplanned major projects.
• Coordinate the matching and relocation of residents to new units with attention to any services they may require for purposes of reasonable accommodation or emergency transfers.
• Collaborate with other departments to ensure that ATAD’s public-facing information for all programmatic areas is accurate and easily available.
• Coordinate and provide technical assistance related to ATAD’s systems for residents, Property Management, IT, and other departments, in the processing of relocations related to emergencies or special programs.
• Collaborate with different stakeholders including the Law Department, the COO’s Office, RRSD, Capital Projects, and Intergovernmental Relations, and provide related reports in a timely manner.
• Maintain partnerships with local CBO’s related to ATAD’s policies and procedures.
• Assist in identifying problem areas and recommending ways to improve and streamline process flows.
• Perform other duties as assigned.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to the above. However, all candidates must have at least one year of experience as described in the first option.

Preferred Skills

• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in housing, government, or a regulated environment is preferred.
• Bachelor’s degree in public administration, business, or a related field.
• 5+ years of relevant experience in program management, operations, or public service.
• Experience supporting senior leadership or managing projects.

Benefits

• A choice of medical coverage plans.
• Deferred compensation plans.
• A defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website.

Pay

$62,868.00 – $97,593.00