Senior Program Manager

About the role

We’re looking for a Senior Program Manager to lead task order administration, oversight, and delivery for a fast-paced, mission-driven IT and data services environment. You will provide day-to-day program leadership across multiple workstreams, ensure strong fiscal and operational controls, and drive transparency through dashboards, reporting, and performance metrics.

Key Responsibilities

• Provide efficient, outcome-driven task order administration and oversight using multidisciplinary program management, fiscal oversight, and technical leadership.
• Provide comprehensive program management, staffing, and coordination to support low-risk, high-quality execution aligned to contractual requirements and defined roles.
• Establish and maintain a task order-level view of progress, risks, dependencies, and resource utilization across teams and task areas.
• Apply ITIL-based service management and industry best practices across end-to-end services, integrating Risk Management Framework (RMF) practices and other relevant federal standards throughout the service lifecycle.
• Apply advanced analytics and visualization to support better decision-making, operational insight, and program outcomes.
• Support program management, portfolio management, operational oversight, FinOps, and performance reporting.
• Provide the IV&V provider timely access to documentation, environments (including test and pre-production), test data, repositories (where authorized), CI/CD pipelines, and relevant technical/design artifacts, as directed.
• Integrate IV&V activities into release and deployment plans (planning, scheduling, and participation in IV&V meetings/reviews when requested).
• Address IV&V findings by analyzing root causes, proposing remediation plans, and implementing corrective actions within agreed timeframes.

Required Qualifications

• 15 years of federal IT program management experience AND 10 years of experience leading cross-functional teams.
• Demonstrated experience leading complex programs or task orders with cross-functional delivery teams, operational governance, and stakeholder engagement.
• Experience building/using dashboards and performance reporting to manage program health, risks, dependencies, and resourcing.
• Working knowledge of IT service management practices and ability to operate within risk/compliance-driven environments.

Education

A Master's degree in Business, Information Systems, IT, Program/Project Management, or related field (or equivalent relevant experience) is required.

Certifications

• PMP (PMI) or equivalent program/project management certification
• PgMP (Program Management Professional)
• Agile/Lean delivery certifications (e.g., SAFe, Scrum) are a plus, especially in multi-workstream environments.
• ITIL Foundation (preferred due to ITIL-based service management requirements)

Security Requirements

• U.S. Citizenship required.
• Must be able to obtain/maintain a Public Trust background investigation

Citizant Offers

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.