Senior Program Manager

Responsibilities

• Leader of the customer focus team (CFT).
• Prioritize and monitors all CFT activities.
• Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
• Executes to NPI standard process.
• Understands and monitors S&OP.
• Sets appropriate expectations with customers.
• Manages pricing and ECO prioritization during the process.
• Establishes and monitors KPI’s related to E&O, PPV and inventory turns.
• Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
• Maintains technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
• Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR).
• Ensures appropriate attendees are well prepared for meeting, understanding data and issues.
• Develops agendas and tools to accomplish objective.
• Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;
• Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
• Works with SCA to ensure resolution of excess and obsolete inventory issues.
• Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.
• Ensures customer demand (PO and Forecast) is managed and well understood by CFT members.
• Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment.
• Monitors customer revenue plan through demand outlook.
• Understands contractual obligations of the contract related to: Flexibility allowances and manages requests for pull-ins and push-outs or cancellations; Cost reduction obligations/targets and communicates to organization; Excess and obsolete terms, recovery and escalation path as required; Warranty terms, recall and epidemic failure qualifiers.
• Ensures execution to contract terms and conditions to meet Benchmark’s obligations.
• Conducts monthly Program Reviews utilizing Benchmark standard process.
• Affirms risk utilizing and the Risk/Liability Tool.
• Ensures accuracy of quotations to protect gross margin.
• Validates the establishment of quotes to actuals costs comparisons.
• Identifies risk of inventory exposure, coordinates reserve with site controller.
• Ensures standard cost for parts based on customer’s influence, material, labor standard changes or inventory days.
• Ensures Positive Price Variances alignment to site goals at the point of sale.
• Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure.
• Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.
• Coordinates collection and distribution of customer quality data.
• Ensures ECO process and impacts are captured and reported to customer.
• Monitors customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits.
• Monitors customer escapes events and lead customer focus team to root cause and corrective action driving closer of issues.
• Monitors customer COPQ and works with CFT to reduce.
• Participates in MRB activities to drive rapid resolution of issues.
• Embraces change and adapts quickly to a new way of working.
• Actively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions.
• Actively uses, applies and promotes problem solving tools (root cause, 8D, 5 Why's, 6Ms, etc.) in daily activities to recognize and define problems, analyze data, develop and implement solutions, and evaluate outcome.
• Possess sound negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Exhibits solid understanding of the concepts and how to positively impact OI and RONA levers.
• Establishes clear measurable goals and objectives by which to assess individual and team results (i.e. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals).
• Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals.
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
• Drives a lean culture. Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).

Qualifications

• Excellent written and verbal communication skills.
• Effective organization and prioritization skills.
• Demonstrate high attention to detail.
• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Understanding of and ability to use continuous improvement tools.
• Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software.
• Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Effectively explores alternatives to reach mutually beneficial agreements that gain customers’ acceptance and commitment.
• Possess solid understanding of the concepts and how to positively impact OI and RONA levers.
• Establishes clear measurable goals and objectives by which to assess individual and team results (i.e. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals).
• Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals.