Senior Program Manager

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. The agency is recognized for innovative, human-first, award-winning work for blue-chip clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy’s. VML is a Leader in Forrester Wave™ Reports for Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services, and Marketing Measurement & Optimization. VML Health, the agency’s specialist health network, is one of the world’s largest and most awarded health agencies. The global network spans 26,000 people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About the role

VML is hiring a Senior Program Manager to oversee social and commerce program delivery for a large CPG company in a client-facing capacity. You will manage delivery of social channel content and commerce marketing programs across various retailers using Agile methodology.

Responsibilities

• Partner with Account leads to ensure ongoing client satisfaction.
• Oversee development of integrated project and program deliverables across teams and agency partners, handling concurrent workstreams for multiple retailers across North America.
• Establish and maintain project and program communications.
• Oversee project estimations and staffing recommendations, implementing new processes across large workstreams.
• Ensure calendars and deployment schedules are maintained for multiple operating units globally.
• Leverage AI to optimize delivery and efficiency.
• Plan, track, and approve project expenses, billing, and invoices.
• Partner with the finance team to develop a consistent profitability and utilization view across all workstreams.
• Manage resource allocation on an ongoing, weekly basis, and monitor project burn rates, budgets, and reconciliations.
• Drive projects forward from initiation to delivery, ensuring excellent and timely execution.
• Provide purpose, direction, and motivation to the team.
• Champion the work and internal project team by taking notes, following up, building timelines and plans, creating slides, and managing comprehensive documentation.

Requirements

• 7+ years of experience in a PMO organization and delivery management, ideally within an agency setting.
• Social and commerce program delivery experience preferred, with a background in CPG brands and omnichannel programs.
• Experience working with integrated agency teams and external partner agencies.
• Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira. Experience with Workfront or Proof HQ is a plus.
• Interest in AI and how to leverage it as a delivery tool.
• Strong project management operations skillset, including effective meeting management and capturing actionable next steps.
• Ability to prioritize tasks, navigate challenges, and build operational rigor.

Qualifications

• A builder: Process-oriented and innovative with a strong point of view. Experience standing up new commerce clients and establishing streamlined operations.
• Open and collaborative: Comfortable with ambiguity and a champion of team environments that encourage collaboration. Thrives in client-facing roles with an ability to understand client problems and provide tailored solutions.
• Optimistic and resilient: Works through challenges, providing balance and stamina to keep the team motivated and positive.
• Ego-less: Willing to wear multiple hats to contribute to the team's success, regardless of the task.

Pay

The base salary range for this position is $60,000—$140,000 USD.

Schedule

Hybrid approach with teams in the office an average of four days a week. Accommodations or flexibility can be discussed during the interview process.