Senior Program Manager

About the role

We seek a strategic operational leader to manage complex programs or a portfolio of work, driving seamless cross-functional execution and achieving critical client objectives. This role requires identifying and solving systemic challenges, setting a high standard for quality, mentorship, and operational innovation.

Responsibilities

• Craftsmanship: Continuously elevate the quality of program execution to drive exceptional agency output and deliver an outstanding client experience.
• Create and manage integrated program plans for complex work, ensuring seamless cross-functional execution and excellence in delivery.
• Champion the clear structure of roles, responsibilities, and operational efficiency across multiple simultaneous programs, mentoring others on best practices.
• Systematically and proactively evaluate program plans, resource allocation, and scope against shifting client and agency goals, leading adaptations and alignment.
• Serve as the escalation point for identifying critical risks, developing mitigation strategies, and consistently removing systemic roadblocks for the team.
• Curiosity: Proactively explore the evolving landscape through the lens of our agency teams, clients, and craft to make our contributions and the work stronger.
• Expertly navigate complex client and agency team dynamics, leveraging deep understanding to build operational plans that optimize collaboration and empower team success.
• Actively mentor junior staff on cultivating a continuous improvement mindset, ensuring lessons from successes and challenges drive repeatable future growth.
• Consistently evaluate risks versus potential benefits, championing bold creative ideas and developing actionable strategies to minimize risk while maximizing impact.
• Proactively seek opportunities to expand Program Management's capabilities and act as a subject matter expert for the agency.

Requirements

• 5-7+ years of dedicated Program Management or Senior Project Management experience in an integrated creative agency or consulting setting, managing complex programs.
• Demonstrated maturity, composure, and emotional resilience when navigating high-pressure situations, conflict, or scope challenges, consistently modeling a proactive, solution-oriented mindset for the team.
• Exceptional interpersonal skills and conflict resolution abilities, with a proven aptitude for reading team dynamics, building trust, and adapting communication style to foster a healthy, inclusive, and productive cross-functional environment.
• Demonstrated expertise in large-scale resource management, budget forecasting, and advanced risk mitigation.
• Prominent ability to lead and motivate cross-functional teams without direct authority.
• Strong aptitude for system design and process optimization.
• Proficiency in project management tools (e.g., Asana, Jira) and Google Workspace (Docs, Sheets, Slides).
• Relevant industry certifications (e.g., PMP) are desirable.

Qualifications

• Education: Bachelor’s degree in Business Administration, Project Management, Communications, Marketing, or a related field.
• Experience: Proven track record of successful program management in a fast-paced, creative environment.
• Skills: Strong analytical and problem-solving skills, excellent communication and leadership abilities, and the ability to work effectively in a team environment.

Benefits

• Competitive compensation package including base salary, bonus, and equity options.
• Flexible work schedule and remote work options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and vacation days.
• Professional development opportunities and training programs.
• Employee recognition and rewards program.

Pay

Salary range: $100,000 - $150,000 annually, commensurate with experience.

Schedule

Full-time, Monday through Friday, 9 AM to 6 PM.

Benefits

• Health, dental, and vision insurance.
• Generous paid time off and vacation days.
• Professional development opportunities and training programs.
• Employee recognition and rewards program.

Skills

• Project Management
• Leadership
• Team Collaboration
• Client Relationship Management
• Strategic Thinking
• Problem Solving
• Communication

Benefits

• Professional Development
• Work-Life Balance
• Recognition and Rewards

What You Bring

Join a vibrant team that values creativity, innovation, and making a positive impact. Work with a diverse range of clients across industries such as Travel, Tourism, Healthcare, Financial Services, Restaurants, Retail, Food & Beverage, Higher Education, Economic Development and Clean Energy/Sustainability. Be part of a culture that encourages continuous learning, professional growth, and having fun while doing great work. Collaborate with a team driven by insights, imagination, and tireless collaboration to create inventive brand experiences that evoke emotion, spur action, and create impact. Help brands and people transform into the best version of themselves so they can live their purpose each day and have a positive impact on the world.

Why A&G?

A&G is a fiercely independent agency in the cities where independence was born, Boston & Philadelphia. Innovation & culture drive its success. A&G is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.