Senior Program Manager

Job Number: 923 This is a remote position. Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government. Work on things that matter Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology. Built for a remote life Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers. Committed to high expectations and a welcoming culture Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works. The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes. Primary Responsibilities As a Senior Program Manager, you will serve as the primary leader and decision maker for a complex program or portfolio of programs, with responsibility for overall delivery, customer relationships, financial performance, contractual compliance, and team success. You will partner closely with Business Unit leadership to shape program strategy, translate customer priorities into actionable plans, and ensure successful delivery against scope, schedule, budget, and contractual requirements. As a people manager, leader, and mentor, you will lead through direct reports while creating an environment of accountability, collaboration, and continuous improvement. The Senior Program Manager brings extensive experience leading complex technology and digital services programs within government or government contracting environments. Success in this role requires strong business and financial acumen, executive-level communication skills, and the ability to navigate complex stakeholder environments while balancing customer needs, employee success, contractual obligations, and organizational goals. Primary Expectations For a Senior Program Manager Include Own all aspects of program or portfolio performance, including technical delivery, contractual compliance, administration, financial performance, staffing, and customer satisfactionCoordinate program activities across multiple projects, teams, workstreams, and subcontracting partnersManage program financial performance, including planned contract revenue, billable utilization, gross margin, forecasting, and overall financial healthDevelop and execute strategic program plans that support successful delivery and the organization's long-term objectivesCultivate trusted relationships with customers and senior stakeholders to understand priorities, maximize customer satisfaction, and maintain alignment on program objectivesCommunicate program performance, risks, dependencies, and overall status clearly and effectively to customers, stakeholders, and organizational leadershipManage changes to program scope, schedule, budget, and delivery expectations using established change management practicesTranslate customer vision and strategic priorities into actionable program objectives, success measures, and delivery plansEstablish and track meaningful program outcomes and performance metrics aligned with customer and organizational goalsApply a strategic, big-picture perspective to align people, technology, processes, culture, and operations in solving complex business and delivery challengesProactively identify program risks, issues, and conflicts, develop mitigation strategies, and drive timely resolutionNavigate complex stakeholder environments, build consensus, and negotiate outcomes that support both customer success and organizational objectivesManage contractual obligations and ensure program activities remain aligned with contract requirements and commitmentsOversee subcontractor performance, deliverables, relationships, and contractual responsibilitiesEstablish effective communication workflows across the program, leveraging Project Managers and other program leaders when applicablePartner with Practice, Growth, and Business Unit leadership to identify and pursue organic growth, recompete, and new business opportunitiesSupport capture, proposal development, solutioning, customer presentations, and other growth activities as neededMaintain strong knowledge of and adherence to applicable ISO and CMMI quality standards and organizational processesDrive high-quality program performance and customer outcomes that support strong CPARS ratingsApply extensive knowledge of Agile delivery methodologies, project management practices, and supporting tools to complex technology programsBuild credibility and trust with team members, customers, and leadership while influencing the decisions necessary for successful program outcomesLead, coach, and develop program team members while creating clear expectations for performance and professional growthManage people leadership responsibilities, including hiring, performance management, timecard reviews, PTO management, employee development, and other manager responsibilitiesParticipate in interviewing, workforce planning, staffing decisions, and internal mobility efforts as needed. Basic Qualifications Bachelor's degree and 9+ years of relevant professional experienceAdditional relevant experience may be substituted for education5+ years of experience managing complex technology service delivery programs or projectsDemonstrated experience managing program scope, schedule, budget, financial performance, and contractual requirementsDemonstrated experience managing customer relationships and senior-level stakeholdersExperience leading cross-functional teams within complex delivery environmentsExperience with Agile delivery methodologies and project or program management toolsProject Management Professional (PMP) and/or ITIL certificationCurrent Agile certification, such as PMI Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified ScrumMaster (CSM), SAFe Agilist, or equivalentPrior government or government contracting experienceMust be legally authorized to work in the United States without sponsorship, now or in the futureMust be able to successfully obtain and maintain a Public Trust security clearance Preferred Qualifications Significant experience leading large, complex federal government technology or digital services programsSignificant experience managing and influencing senior government stakeholders, including building trusted client relationships and navigating competing prioritiesExperience supporting U.S. Department of Veterans Affairs (VA) programs, contracts, or digital servicesExperience managing program financials, including revenue, gross margin, utilization, forecasting, and resource planningExperience managing subcontractors and other external delivery partners within a federal contracting environmentDemonstrated success supporting strong CPARS performance and customer satisfactionExperience identifying and developing organic growth opportunities within existing federal programsExperience supporting federal capture, recompetes, proposals, and new business opportunitiesExperience operating within ISO and CMMI quality frameworksExperience leading multiple projects, workstreams, or programs as part of a larger portfolio. To learn more about working at Ad Hoc, please visit: https://adhocteam.us/join Benefits Company-subsidized health, dental, and vision insuranceFlexible PTO401K with employer matchPaid parental leave after one year of serviceEmployee Assistance Program Ad Hoc LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination. We value the unique skills gained through military service and encourage veterans and transitioning service members to apply. In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $150,000 - $160,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. Job Reference https://adhoc.team/