Senior Program Manager, AMZL ORBIT PMO

About the role

The AMZL ORBIT PMO is seeking a highly proficient and motivated Program Manager to own the IMR program reporting and lead Internal AI Integrations & Efficiencies across NA Last Mile. This role blends traditional program management (calendar management, monthly reporting, cross-functional coordination) with hands-on ownership of AI-powered automation projects—from playbook automation to legacy tool deprecation to dashboard automation. The ideal candidate is equally comfortable running a disciplined reporting cadence and designing automations that eliminate manual work, while communicating clearly with senior stakeholders across Finance, Fleet, and Operations.

Responsibilities

• Own the IMR Monthly Check-in cadence with F5 SPOCs, ensuring timely data collection, issue escalation, and follow-through on action items.
• Author and distribute the IMR Monthly Flash for L8+ management, synthesizing key metrics and narrative into a concise, decision-ready summary.
• Manage the IMR OP1 calendar (including OP1/OP2 calendar management), coordinating milestones and leadership review checkpoints across the annual planning cycle.
• Lead IMR Budget Audits and Fleet Management reporting, partnering with WW Ops Finance to ensure financial accuracy and timely reconciliation.
• Own xBR SharePoint management, keeping cross-functional business review documentation organized, current, and accessible to stakeholders.
• Drive AI Efficiency initiatives, including HVE Playbook Automation and Daily Records Email, to reduce manual prep time during high-volume events.
• Own the ORBIT OTR Planner Deprecation Plan, managing the transition away from legacy tooling with minimal disruption to end users.
• Provide program support for Product Analytics, partnering with technical stakeholders to translate business needs into analytics deliverables.
• Lead Page 0 Automation efforts specific to the IMR portfolio, reducing manual dashboard prep and improving reporting consistency.
• Identify new opportunities to apply AI and automation to recurring PMO and reporting workflows, building the business case and partnering with engineering resources to implement.
• Set and embody strong team culture and standards consistent with Amazon's Leadership Principles.
• Drive alignment with leadership across internal AMZL teams and partner business teams including WW Ops Finance, Fleet, and Product Analytics.

A day in the life

On a typical day, the Program Manager might start by checking in with an F5 SPOC on outstanding IMR data points ahead of the monthly flash, then pivot to reviewing budget audit findings with WW Ops Finance to confirm fleet spend is tracking to plan. Mid-morning could involve a working session on the OTR Planner deprecation, coordinating a migration step with an affected team and updating the transition timeline. In the afternoon, they might test a new automation script for the HVE Playbook, walk through Page 0 dashboard changes with a Product Analytics partner, or draft the next IMR Monthly Flash for L8+ leadership. Throughout the week, they'll balance the discipline of a recurring financial and reporting cadence with the creativity of scoping and building new AI-driven efficiencies—moving fluidly between spreadsheets, stakeholder syncs, and automation prototyping.

About the team

The ORBIT PMO team sits within NA Last Mile (AMZL) Supply Chain and Strategic Initiatives, responsible for the program management backbone supporting Network of Operations, High Volume Events, Supply Chain, Strategic Initiatives/Executive Events, Business Analytics, and Internal AI Integrations. The team's mission is operational excellence through automation, actively working to reduce manual prep time by 60%, cut the OP1 planning cycle from 10 days to 4, and raise governance standards to 95%+ action item completion. This role sits at the center of that automation mission, partnering daily with WW Ops Finance, Fleet, and Product Analytics teams.

Requirements

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience working cross-functionally with tech and non-tech teams.
• Experience implementing repeatable processes and driving automation or standardization.

Preferred Qualifications

• 7+ years of driving process improvements experience.
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
• Knowledge of general AI tools.

Pay

The base salary range for this position varies by location:

• Nashville, TN: $104,100 - $155,400 USD annually
• Austin, TX: $115,600 - $160,000 USD annually
• Bellevue, WA: $115,600 - $160,000 USD annually

Your Amazon package will include sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, flexible spending accounts, 401(k) matching, paid time off, parental leave, adoption and surrogacy reimbursement, and more. Learn more about our benefits at amazon.jobs/en/benefits.