Senior Program Manager, Amazon Flex BOSS

About the role

As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) Team, you will own the long-term road map for improving business results. You will develop and utilize data inputs and KPIs in advanced analyses to inform operational adjustments and long-term technical solutions. You will work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.

Responsibilities

• Own the long-term road map for improving business results
• Develop and utilize data inputs and KPI's in advanced analyses to inform operational adjustments and long-term technical solutions
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives
• Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities
• Define and create processes that will scale to meet growing business demands
• Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solves

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously
• Experience with data analysis and visualization tools

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is $82,700.00 - $129,800.00 USD annually.

Schedule

Full-time position.