Senior Program Manager, Amazon Flex BOSS

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex.

About the role

As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing.

Responsibilities

• Own the long-term road map for improving business results
• Develop and utilize data inputs and KPI’s in advanced analyses to inform operational adjustments and long-term technical solutions
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives
• Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities
• Define and create processes that will scale to meet growing business demands
• Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solves

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously

Benefits

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at here.